Senior IT Clinical Service Desk Associate - REMOTE

NTT
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Fast-paced adaptability","Service philosophy","Typing","English proficiency"]

Join the Provider Clinical Service Desk as a shift-flexible agent handling inbound customer calls in a 24/7 healthcare call center. You’ll troubleshoot and resolve clinical application issues (Epic, Cerner, McKesson, Meditech), document and manage incident tickets, and close or escalate problems in a timely manner. The role requires a quiet, private workspace with high-speed wired internet, phone-queue presence, and occasional equipment setup and travel.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 days ago

Senior IT Clinical Service Desk Associate - REMOTE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Join the Provider Clinical Service Desk as a shift-flexible agent handling inbound customer calls in a 24/7 healthcare call center. You’ll troubleshoot and resolve clinical application issues (Epic, Cerner, McKesson, Meditech), document and manage incident tickets, and close or escalate problems in a timely manner. The role requires a quiet, private workspace with high-speed wired internet, phone-queue presence, and occasional equipment setup and travel.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls from healthcare customers regarding clinical applications (Epic, Cerner, McKesson, Meditech).
  • •Respond to issues including workflow problems, application errors, user access, and functionality.
  • •Track, document, and close or escalate incident tickets in a timely manner.
  • •Drive incident resolution on a 24/7 desk environment.
  • •Maintain a quiet, private workspace with high-speed wired internet and stay in the phone queue for 8 to 10-hour shifts with breaks.
Travel: Low travel

Key Requirements

  • •4+ years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting (e.g., 2 years work + 2 years education).
  • •1+ year of technical troubleshooting experience.
  • •High school diploma or equivalent required.
  • •Ability to be shift flexible with nights, weekends, and/or holidays.
  • •Experience in a call center environment is preferred.
Experience:4+ yearsHealthcare
Education:High School
Skills:CommunicationInterpersonal skillsListeningFast-paced adaptabilityService philosophyTypingEnglish proficiency
Languages:English
Tech Stack:EpicCernerMcKessonMeditechService deskHelpdeskTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn