Lead Supervisor II

Tapestry
New York
Workplace: OnsiteFull timeUSD 17 - 27.75Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer focus","Conflict resolution","Data analysis","Mentoring"]

Lead and coach store teams on the sales floor to achieve targets while delivering an exceptional customer experience. Serve as a brand ambassador for Coach values, implement company initiatives, and support store operations. Monitor sales performance and sales data, recommend improvements, and drive team development through recruiting, training, feedback, and accountability. Provide customer-focused strategies, clienteling mentorship, and HR/conflict resolution support when leadership is absent.

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Tapestry
Tapestry
2 months ago

Lead Supervisor II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and coach store teams on the sales floor to achieve targets while delivering an exceptional customer experience. Serve as a brand ambassador for Coach values, implement company initiatives, and support store operations. Monitor sales performance and sales data, recommend improvements, and drive team development through recruiting, training, feedback, and accountability. Provide customer-focused strategies, clienteling mentorship, and HR/conflict resolution support when leadership is absent.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • •Serve as a Brand Ambassador, embodying Coach values and increasing brand awareness.
  • •Lead store initiatives and support full store operations, including enforcing company and store policies and procedures.
  • •Monitor and analyze sales data, identify trends, recommend improvements, and implement individualized team development.
  • •Support recruiting, interviewing, performance evaluation, high-level training, and provide feedback and guidance to improve individual performance.

Pay and Benefits

Salary: USD 17 - 27.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •1+ years of equivalent experience managing in a competitive retail setting at the Lead Supervisor level.
  • •Ability to bend, reach, stretch, and lift/carry product and store materials (at least 25 lbs regularly; up to 50 lbs occasionally).
  • •Ability to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.
  • •Demonstrate courage with direct, actionable positive and corrective feedback.
  • •Show strong customer focus and drive for results to exceed goals and improve customer experience.
Experience:1+ yearsRetail
Skills:LeadershipCustomer focusConflict resolutionData analysisMentoring

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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