Service Portfolio Project Manager

Fortinet
London, Sophia Antipolis
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Stakeholder management","Leadership","Problem-solving","Analytical thinking"]

Lead and manage the IT service portfolio for a global customer success and support team, shaping service strategy and roadmaps across multiple geographies. Own end-to-end service lifecycle, business cases, cost models, and KPI tracking while coordinating with Sales, Marketing, and cross-functional teams to deliver on growth objectives in a multi-location, hybrid work environment.

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Fortinet
Fortinet
3 months ago

Service Portfolio Project Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and manage the IT service portfolio for a global customer success and support team, shaping service strategy and roadmaps across multiple geographies. Own end-to-end service lifecycle, business cases, cost models, and KPI tracking while coordinating with Sales, Marketing, and cross-functional teams to deliver on growth objectives in a multi-location, hybrid work environment.
Location: London, Sophia Antipolis
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Contribute to the organization’s vision and strategy for services and manage the lifecycle of services within the portfolio, ensuring each service has a defined value proposition, business case, and lifecycle plan.
  • •Identify, evaluate, and lead initiatives that enhance service quality, efficiency, and customer experience, collaborating with Service Design, Transition, and Operations teams.
  • •Develop and maintain cost models and pricing considerations for services; monitor value realization and define KPIs for service performance, adoption, and operational efficiency.
  • •Lead and manage multiple concurrent initiatives with clear roadmaps, scopes, objectives, and detailed plans, coordinating internal resources and vendors.
  • •Build and maintain strong relationships with internal teams and external partners; support Sales and Marketing with subject matter expertise and go-to-market activities.
Travel: Low travel

Key Requirements

  • •Experience in service management, service development, or portfolio management within the IT sector.
Experience:IT servicesITILNetworkingCybersecurity
Education:Bachelor's
Skills:CommunicationStakeholder managementLeadershipProblem-solvingAnalytical thinking
Certifications:PMPPRINCE2ITIL
Languages:English
Tech Stack:ITILNetworkingCybersecurity

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn