Senior Account Representative, SMB (South)

PayPal
Germany
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical judgment","Internal collaboration","Ownership","Strategic planning"]

Own end-to-end commercial relationships for a portfolio of around 80 higher-value SMB merchants in Germany, driving retention, cross-sell, and product adoption. Proactively identify growth and risk signals using AI-powered tools, build tailored account plans and strategies, and keep pipeline and forecasting accurate. Collaborate across PayPal to resolve merchant needs, especially when issues have no established playbook, delivering strong outcomes for your accounts.

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FursaFursa
PayPal
PayPal
1 day ago

Senior Account Representative, SMB (South)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end commercial relationships for a portfolio of around 80 higher-value SMB merchants in Germany, driving retention, cross-sell, and product adoption. Proactively identify growth and risk signals using AI-powered tools, build tailored account plans and strategies, and keep pipeline and forecasting accurate. Collaborate across PayPal to resolve merchant needs, especially when issues have no established playbook, delivering strong outcomes for your accounts.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship with merchants and deliver strong end-to-end outcomes by coordinating across PayPal teams.
  • •Develop tailored account plans and commercial strategies for strategically important merchants.
  • •Use AI-powered tools to identify growth, cross-sell, and risk signals across your portfolio.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting, and support less experienced AM colleagues by sharing what works.
  • •Bring together internal teams to resolve merchant needs and work through ambiguous issues without established playbooks.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

  • •3+ years relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Track record owning high-value or strategic customer relationships and commercial outcomes.
  • •Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI and commercial data to prioritize opportunities and intervene early on churn or decline risk.
Experience:3+ years
Education:Bachelor's
Skills:Problem-solvingAnalytical judgmentInternal collaborationOwnershipStrategic planning
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn