Principal Engineer, Field Service - North Dakota

Dell
North Dakota, South Dakota
Workplace: RemoteFull timeUSD 96,390 - 124,740Function: Field Service, Maintenance & Skilled TradesSkills: ["Active listening","Communication","Analytical skills","Customer service"]

Serve as an Onsite Designated Support Engineer (DSE) on Dell’s Product Services team, driving fast resolution of complex PowerEdge XE issues for customer technology environments. Lead root-cause analysis, act as the primary escalation point, and perform hands-on troubleshooting, hardware replacement, and recovery validation. Coordinate with customers and cross-functional teams while improving support processes, standards, and strategies through proactive health assessments and closed-loop service reviews.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
3 days ago

Principal Engineer, Field Service - North Dakota

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as an Onsite Designated Support Engineer (DSE) on Dell’s Product Services team, driving fast resolution of complex PowerEdge XE issues for customer technology environments. Lead root-cause analysis, act as the primary escalation point, and perform hands-on troubleshooting, hardware replacement, and recovery validation. Coordinate with customers and cross-functional teams while improving support processes, standards, and strategies through proactive health assessments and closed-loop service reviews.
Location: North Dakota, South Dakota
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Lead root cause analysis and recreation of complex customer system issues using advanced diagnostic tools and testing methodologies.
  • •Serve as the primary escalation point for high-visibility customer issues, coordinating with customers, engineering, technical support, sales, and account teams.
  • •Perform hands-on troubleshooting, hardware replacement, and physical remediation of PowerEdge XE environments, including validating system recovery post-repair.
  • •Direct onsite engineers and technicians while executing real-time recovery plans with field specialists, account teams, and customer operations.
  • •Maintain proactive customer engagement through system health assessments, best practice recommendations, technical knowledge transfer, service reviews, and closed-loop communication.

Pay and Benefits

Salary: USD 96,390 - 124,740

Key Requirements

  • •8 to 12 years of related experience in a professional role.
  • •Dedication to quality customer service and active listening skills.
  • •Refined communication skills, including translating complex technical issues for non-technical audiences.
  • •Strong analytical skills to resolve customer issues efficiently and timely.
  • •Strong knowledge of PowerEdge hardware and PowerEdge XE servers.
Skills:Active listeningCommunicationAnalytical skillsCustomer service
Certifications:Dell Technology Proven Professional Certification
Tech Stack:PowerEdgePowerEdge XE

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor