Kearney IT Service Desk Lead

Kearney
United States
Workplace: OnsiteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Support (Service Desk)Skills: ["People leadership","Customer service","Problem-solving","Communication","Organizational skills"]

Lead day-to-day operations of the IT service desk, providing people leadership and overseeing Tier 1–Tier 3 ticket triage, escalation, and timely resolution. Serve as a hands-on technical expert for Kearney’s secure Microsoft government cloud environment, administering Microsoft 365 GCC High and Azure Government while managing identity, end-user devices, and virtual machines. Partner with cybersecurity and stakeholders to translate CMMC and NIST SP 800-171 requirements into practical IT operations and assessment readiness.

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FursaFursa
Kearney
Kearney
1 week ago

Kearney IT Service Desk Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the IT service desk, providing people leadership and overseeing Tier 1–Tier 3 ticket triage, escalation, and timely resolution. Serve as a hands-on technical expert for Kearney’s secure Microsoft government cloud environment, administering Microsoft 365 GCC High and Azure Government while managing identity, end-user devices, and virtual machines. Partner with cybersecurity and stakeholders to translate CMMC and NIST SP 800-171 requirements into practical IT operations and assessment readiness.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide people leadership for the IT service desk and ensure day-to-day operations run effectively.
  • •Oversee Tier 1 through Tier 3 support, including ticket queue management, prioritization, escalation, and timely closure.
  • •Serve as hands-on technical expert administering secure Microsoft government cloud services (Microsoft 365 GCC High and Azure Government).
  • •Administer identity and access (Microsoft Entra), manage end-user computing devices, and troubleshoot complex Microsoft systems and infrastructure issues.
  • •Support compliance for CMMC and NIST SP 800-171 and DoD IL4/IL5 by translating requirements into day-to-day processes and assisting with assessments.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveHsaHome OfficeGym MembershipWellness StipendRetirement Savings

Key Requirements

  • •7+ years of relevant IT experience with demonstrated hands-on systems administration experience.
  • •At least 2 years of experience leading people or leading a service desk/help desk function.
  • •Deep, hands-on experience administering Microsoft 365 GCC-H (Microsoft 365 Admin Portal, Intune, Entra ID, Defender, Teams, SharePoint, Exchange) and Microsoft Azure.
  • •Direct experience operating/supporting secure government cloud environments subject to DoD Impact Level 4/5 (IL4/IL5).
  • •Direct, practical experience with CMMC audit/assessment readiness and understanding of required processes, controls, documentation, and rigor in a CMMC-regulated environment.
Experience:Government contractingDoDCMMCNIST SP 800-171
Skills:People leadershipCustomer serviceProblem-solvingCommunicationOrganizational skills
Certifications:Security+
Tech Stack:Microsoft 365 GCC-HMicrosoft 365 Admin PortalMicrosoft IntuneMicrosoft Entra IDMicrosoft DefenderMicrosoft TeamsMicrosoft SharePointMicrosoft ExchangeMicrosoft Azure GovernmentVirtual machinesCMMCNIST SP 800-171DoD IL4DoD IL5Ticket triage

Eligibility

Security Clearance:US SECRET

Company Brief

Kearney
Global management consulting firm advising businesses, governments, and institutions on strategy, operations, technology, and transformation to drive growth and performance across industries worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chicago, United States
Founded: 1926
WebsiteLinkedIn