Hermes

1 year ago

CDD - E-commerce Opérations Officer (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support the E-retail operations back office by validating European e-commerce orders, monitoring risk and fraud, and ensuring timely shipment preparation. Handle transport, logistics, and information-system incidents, including manual shipping/pick-up requests and anomaly escalation. Manage payment operations (manual debits/refunds) and supervise stock movements and web-to-shop reservations. Serve as a relay between internal and external teams, reporting needs consolidated from the CRC.

Location: Paris

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Validate European e-commerce orders so they can be prepared for shipment within pre-established deadlines.
•Detect needed corrections or customer-specific requests, verify payment information, and identify non-compliant purchasing behavior.
•Handle transport/logistics and information-system incidents with partners, including documentation for dangerous goods and resolution of claims (loss, theft, incomplete delivery).
•Perform manual payment operations (debits and refunds), monitor unpaid items and blocked credits.
•Supervise stock by correcting stock movements/variances, tracking web-to-shop non-pickups and stock reservations, and following Cegid integration for H.com replenishments.

Key Requirements

•Proven experience in customer service or sales administration, ideally in a high-end environment.
•Fluent English and comfort working in international environments.
•Strong relationship-building and communication skills, with a federating mindset.
•Excellent organization, rigor, polyvalence, and reliability.
•Comfort with IT tools; knowledge of Magento and Cegid is a plus.

Experience:1+ years

Skills:CommunicationOrganizationRigorEmpathyProblem-solving

Languages:English

Tech Stack:MagentoCegid

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 year ago

CDD - E-commerce Opérations Officer (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Contract · 6 months

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Validate European e-commerce orders so they can be prepared for shipment within pre-established deadlines.
•Detect needed corrections or customer-specific requests, verify payment information, and identify non-compliant purchasing behavior.
•Handle transport/logistics and information-system incidents with partners, including documentation for dangerous goods and resolution of claims (loss, theft, incomplete delivery).
•Perform manual payment operations (debits and refunds), monitor unpaid items and blocked credits.
•Supervise stock by correcting stock movements/variances, tracking web-to-shop non-pickups and stock reservations, and following Cegid integration for H.com replenishments.

Key Requirements

•Proven experience in customer service or sales administration, ideally in a high-end environment.
•Fluent English and comfort working in international environments.
•Strong relationship-building and communication skills, with a federating mindset.
•Excellent organization, rigor, polyvalence, and reliability.
•Comfort with IT tools; knowledge of Magento and Cegid is a plus.

Experience:1+ years

Skills:CommunicationOrganizationRigorEmpathyProblem-solving

Languages:English

Tech Stack:MagentoCegid

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn