NTT

2 months ago

Ingeniero/a de Soporte Terreno (Redes/TI) / Calama 7x7

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide on-site technical IT support in industrial environments, ensuring operational continuity for PCs, printers/plotters, servers, and related peripherals. Diagnose and repair hardware and communications equipment, perform installations and preventive/corrective maintenance, and resolve incidents using an ITSM ticketing platform with detailed recordkeeping. Maintain and configure networking devices (switches, routers, access points, firewalls) and support supervision of critical systems including energy and climate equipment.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Deliver on-site technical support following defined procedures and service levels in industrial environments
•Diagnose, repair, and intervene with technological equipment including hardware, peripherals, and communications
•Perform installations, maintenance, configurations, and end-user support
•Manage and resolve incidents (including printing/plotter devices) via an ITSM platform with detailed ticket records
•Maintain and configure networking equipment and support monitoring of system performance and availability, including critical energy/climate systems

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetParental Leave

Key Requirements

•Degree in Telecommunications, Computing, Electronics, or a related field
•Reside in Calama or nearby
•At least 3 years of on-site technical support experience
•Experience handling incident resolution in industrial or high-demand environments
•Experience supporting multiple types of technological equipment (hardware, peripherals, communications, and office tools), plus knowledge of monitoring tools and a valid Class B driver’s license

Education:

Skills:Technical troubleshootingIncident resolutionTicket managementEquipment maintenanceCollaboration

Licenses:Class B driver license

Tech Stack:ITSMSkillsoftPink ElephantSwitchesRoutersAccess pointsFirewallsPCsPrintersPlottersVideoconferencesNetworking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT