Remote Shareholder Experience Associate

NTT
Sydney
Workplace: RemoteFull time19.35 - 20.5 hourlyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Listening","Problem-solving","Attention to detail","Adaptability","Sound judgment","Customer service","Continuous learning"]

Serve as the first point of contact for shareholders and the investment community, providing accurate, timely support for account inquiries, documentation requirements, share transactions, and estate processing. Handle requests ranging from routine account maintenance to more complex matters involving probate, wills, legal documentation, and beneficiary designations. Use training to learn shareholder services, transfer agent operations, and regulatory processes while delivering empathetic customer service in a fast-paced contact-center environment.

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FursaFursa
NTT
NTT
1 week ago

Remote Shareholder Experience Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the first point of contact for shareholders and the investment community, providing accurate, timely support for account inquiries, documentation requirements, share transactions, and estate processing. Handle requests ranging from routine account maintenance to more complex matters involving probate, wills, legal documentation, and beneficiary designations. Use training to learn shareholder services, transfer agent operations, and regulatory processes while delivering empathetic customer service in a fast-paced contact-center environment.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver professional, courteous, and empathetic shareholder service while meeting quality and service standards.
  • •Respond to shareholder inquiries on account information, documentation requirements, transactions, and account updates (including Medallion Signature Guarantees and notarization).
  • •Explain processes, requirements, and documentation clearly and accurately.
  • •Apply company policies, procedures, and regulatory requirements to ensure compliant processing and minimize operational risk.
  • •Support shareholders with estate-related matters with patience and professionalism.

Pay and Benefits

Salary: 19.35 - 20.5 hourly
Perks:Health InsuranceVisionDentalEmployee AssistanceRrspLong-term DisabilityPaid Training

Key Requirements

  • •1 to 3 years of experience in customer service, contact centre, or a service-focused environment.
  • •Strong verbal, written, and listening skills to communicate complex information clearly and professionally.
  • •High School Diploma or equivalent.
  • •Strong computer skills to navigate multiple systems and applications.
  • •General understanding of Canadian and U.S. tax documentation requirements, plus problem-solving and attention to detail.
Experience:1-3 yearsFinancial servicesCustomer serviceContact centre
Education:High School
Skills:CommunicationListeningProblem-solvingAttention to detailAdaptabilitySound judgmentCustomer serviceContinuous learning
Languages:EnglishFrench
Tech Stack:Google AuthenticatorIOSAndroidEthernet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn