QC Manager - Service Delivery

Black Box
India
Full timeFunction: Transportation & Fleet OperationsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management"]

Oversee and improve delivery quality across accounts by owning QA/QC processes, defining quality metrics, and driving cross-functional governance to ensure high CSAT and reduced defects within Service Delivery.

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FursaFursa
Black Box
Black Box
8 months ago

QC Manager - Service Delivery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Oversee and improve delivery quality across accounts by owning QA/QC processes, defining quality metrics, and driving cross-functional governance to ensure high CSAT and reduced defects within Service Delivery.
Location: India
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Define and manage delivery quality framework across accounts.
  • •Create and update quality management policies, templates, and review checklists for use by delivery teams.
  • •Develop criteria and measurement methods for quality index and delivery quality score reporting.
  • •Track key quality metrics and drive corrective actions.
  • •Monitor COQ/COPQ, CSAT trends, and delivery deviation patterns; identify performance dips or systemic delivery issues and initiate process improvement initiatives.

Key Requirements

  • •Complete ownership of quality management processes and initiatives across the organization; decide and monitor delivery quality metrics to be tracked across the organization.
  • •Accountable for maintaining account level quality requirements and collaborating with ADMs and PMs to drive delivery quality and issue resolution.
  • •Collaborate with cross-functional teams to embed quality checks and continuous improvement actions throughout the delivery lifecycle.
  • •Define and manage delivery quality framework across accounts.
  • •Create and update quality management policies, templates, and review checklists for use by delivery teams.
Experience:Quality AssuranceService DeliveryQA & QC
Skills:CommunicationLeadershipProblem-solvingStakeholder management
Languages:English

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website