Consignment Concierge

RealReal
Phoenix
Workplace: OnsiteFull timeUSD 20.2 - 25.99 hourlyFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Interpersonal skills","Communication","Multitasking","Professionalism","Confidentiality"]

Deliver a personalized, brand-focused concierge experience as the face of client relations. Provide excellent daily customer service, timely and accurate resolutions for inquiries, and handle first-contact problem resolution with high ethical standards. Serve as the primary contact for consignor escalations, troubleshoot operational/service issues, and maintain high service and quality expectations while working onsite and supporting team goals.

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FursaFursa
RealReal
RealReal
1 day ago

Consignment Concierge

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Deliver a personalized, brand-focused concierge experience as the face of client relations. Provide excellent daily customer service, timely and accurate resolutions for inquiries, and handle first-contact problem resolution with high ethical standards. Serve as the primary contact for consignor escalations, troubleshoot operational/service issues, and maintain high service and quality expectations while working onsite and supporting team goals.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Provide excellent, personalized, and detailed customer service to meet daily customer expectations
  • •Deliver timely, accurate resolutions to client inquiries and ensure exceptional service levels
  • •Maintain high ethical standards, professionalism, and confidentiality with customers and consignors
  • •Multitask and prioritize to resolve escalations and operational/service issues with urgency
  • •Represent the company with integrity while making timely decisions and managing effectively through ambiguity

Pay and Benefits

Salary: USD 20.2 - 25.99 hourly
Perks:Equity401kHealth InsuranceDentalVisionPaid ParentalPaid Leave

Key Requirements

  • •Minimum 2 years of experience working directly with very high profile, sophisticated guests
  • •Concierge mindset with high-touch, resolution-oriented client service
  • •High-level, effective communication skills with strong follow-up
  • •Strong client service, relationship management, and interpersonal skills
  • •Must be self-directed and take initiative; onsite for a minimum of the first 90 days
Experience:2+ yearsLuxuryCustomer serviceConcierge
Skills:Interpersonal skillsCommunicationMultitaskingProfessionalismConfidentiality
Tech Stack:Google suiteMicrosoft Suite

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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