3 days ago

Senior/Staff Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Deliver high-quality documentation for admin and end-user audiences across Salesforce products, clouds, and technologies. Plan, maintain, and audit content for AI-readiness, improve information architecture, and independently apply AI tools to enhance efficiency and quality. Critically evaluate AI-generated output for accuracy and trustworthiness, use performance data to guide content strategy, and influence AI-assisted feature design through early content and UX collaboration.

Location: Bengaluru, Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Plan, deliver, and maintain content across multiple product areas, clouds, or technologies simultaneously.
•Proactively audit existing content for AI-readiness, prioritize improvements, and document findings.
•Evaluate and improve information architecture so AI surfacing and retrieval work effectively.
•Independently apply AI tools to routine work and critically evaluate AI-generated output before publication.
•Use content performance data to surface insights, inform priorities, and influence AI-assisted feature design with UX and product partners.

Key Requirements

•10–15+ years of technical writing experience for enterprise or SaaS software.
•Significant experience delivering content across multiple product areas, clouds, or technologies.
•Ability to independently select and apply AI tools; critically evaluate AI-generated content for quality, accuracy, and trustworthiness.
•Experience auditing content for AI-readiness gaps and improving it to meet AI-ready standards.
•Strong IA skills and experience improving content sets for both human and AI discoverability, using performance data to drive priorities.

Experience:10-15 yearsEnterpriseSaaS

Skills:Critical thinkingEthical judgmentStakeholder managementCollaborationCommunication

Tech Stack:SalesforceSalesforce CRMTrailheadMarkdownXMLDITAOxygen

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 days ago

Senior/Staff Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Bengaluru, Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Plan, deliver, and maintain content across multiple product areas, clouds, or technologies simultaneously.
•Proactively audit existing content for AI-readiness, prioritize improvements, and document findings.
•Evaluate and improve information architecture so AI surfacing and retrieval work effectively.
•Independently apply AI tools to routine work and critically evaluate AI-generated output before publication.
•Use content performance data to surface insights, inform priorities, and influence AI-assisted feature design with UX and product partners.

Key Requirements

•10–15+ years of technical writing experience for enterprise or SaaS software.
•Significant experience delivering content across multiple product areas, clouds, or technologies.
•Ability to independently select and apply AI tools; critically evaluate AI-generated content for quality, accuracy, and trustworthiness.
•Experience auditing content for AI-readiness gaps and improving it to meet AI-ready standards.
•Strong IA skills and experience improving content sets for both human and AI discoverability, using performance data to drive priorities.

Experience:10-15 yearsEnterpriseSaaS

Skills:Critical thinkingEthical judgmentStakeholder managementCollaborationCommunication

Tech Stack:SalesforceSalesforce CRMTrailheadMarkdownXMLDITAOxygen

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor