2 months ago

Support Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Role focused on building and maintaining enablement content across the full learning lifecycle, from onboarding to ongoing training, for a fast-moving technical SaaS product. You will translate product updates into actionable training, manage onboarding logistics, maintain the content library, and collaborate with QA, Education, and Product teams to close knowledge gaps and improve learning outcomes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources.
•Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules.
•Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed.
•Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale.
•Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content.

Pay and Benefits

Salary: USD 88,000 - 132,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment.
•Strong content creation skills — you can take complex product or process information and turn it into something clear, engaging, and easy to act on.
•Solid instructional design fundamentals: you understand how to structure learning content, build in reinforcement, and choose the right format for the right moment.
•Experience working in fast release cycles and adapting materials quickly as products evolve.
•Organized and detail-oriented — you can manage a content library, track multiple projects, and keep materials current without things slipping.

Experience:2+ yearsSaaSSoftware

Skills:Content creationInstructional designCollaborationOrganizationCommunication

Tech Stack:LMSVideo creationAI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 months ago

Support Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources.
•Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules.
•Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed.
•Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale.
•Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content.

Pay and Benefits

Salary: USD 88,000 - 132,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment.
•Strong content creation skills — you can take complex product or process information and turn it into something clear, engaging, and easy to act on.
•Solid instructional design fundamentals: you understand how to structure learning content, build in reinforcement, and choose the right format for the right moment.
•Experience working in fast release cycles and adapting materials quickly as products evolve.
•Organized and detail-oriented — you can manage a content library, track multiple projects, and keep materials current without things slipping.

Experience:2+ yearsSaaSSoftware

Skills:Content creationInstructional designCollaborationOrganizationCommunication

Tech Stack:LMSVideo creationAI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor