Homeowners Asst Customer Care Specialist

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Organizational skills","Attention to detail","Customer advocacy","Work independently"]

Assist borrowers with loss mitigation by providing timely, accurate account status and guidance on applications for foreclosure, bankruptcy, escrow, and related customer service needs. Work with foreclosure attorneys and internal teams to research inquiries, welcome and respond to borrower calls, maintain complete servicing documentation, monitor resolution timelines, and escalate issues when needed while adhering to investor, insurer, legal, and state guidelines.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Homeowners Asst Customer Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Assist borrowers with loss mitigation by providing timely, accurate account status and guidance on applications for foreclosure, bankruptcy, escrow, and related customer service needs. Work with foreclosure attorneys and internal teams to research inquiries, welcome and respond to borrower calls, maintain complete servicing documentation, monitor resolution timelines, and escalate issues when needed while adhering to investor, insurer, legal, and state guidelines.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Analyze borrower situations and respond to inquiries in a timely manner.
  • •Assist borrowers with loan questions related to loss mitigation options, application process, deadlines, and denial appeal process when applicable.
  • •Maintain full servicing system documentation for borrower contact and contact attempts.
  • •Monitor loan resolution status from delinquency through loss mitigation and foreclosure sale, ensuring continuity requirements are met.
  • •Review foreclosure holds and pending foreclosure actions for accuracy, update records, and provide required documentation for management problem resolution.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum 2 years collections or default servicing experience.
  • •Intermediate proficiency in Microsoft Word and Excel.
  • •Understand collections and default servicing practices; loss mitigation, foreclosure, bankruptcy, and REO experience preferred.
  • •Required to know and adhere to FDCPA, Privacy Act, state laws, and other bank policies/investor requirements for collection guidelines.
Experience:2+ yearsCollectionsDefault servicingLoss mitigationForeclosureBanking
Education:High School
Skills:CommunicationOrganizational skillsAttention to detailCustomer advocacyWork independently
Tech Stack:Microsoft WordMicrosoft ExcelFiServALSCACSCOMITACE

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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