Homeowners Asst Customer Care Specialist

Assist borrowers with loss mitigation by providing timely, accurate account status and guidance on applications for foreclosure, bankruptcy, escrow, and related customer service needs. Work with foreclosure attorneys and internal teams to research inquiries, welcome and respond to borrower calls, maintain complete servicing documentation, monitor resolution timelines, and escalate issues when needed while adhering to investor, insurer, legal, and state guidelines.