Bilingual Consumer Contact Professional I 9:00A-6:00P MTWF/Sat 10:00A-4:00P and 9:00A-6:00P MTWF/Sat 11:00A-5:00P

Handle inbound customer calls in English and Spanish to answer questions, resolve issues, and provide accurate information about bank products and services. Explain products and policies clearly, manage complex inquiries within your expertise, and minimize transfers by solving problems during the call. Educate customers about available self-service channels, follow confidentiality procedures, and maintain accurate customer data in required systems while supporting continuous learning.