Implementation Technician

PAR Technology
New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois, Pennsylvania
Workplace: RemoteFull timeUSD 20 - 22 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsEducation: associatesSkills: ["Strong written communication","Strong verbal communication","Ability to troubleshoot","Ownership and accountability","Detail-oriented"]

Set up customers in PAR OPS Insights & Delivery (+Recovery and Delivery) by configuring and validating accounts, walking customers through setup via phone/email/Teams, and training them to use the products. Monitor completion progress, troubleshoot and resolve issues using provided tools and SQL queries, and maintain tracking/reporting in systems like spreadsheets, Salesforce, or Cloud Coach. Coordinate handoffs to the product team and contribute feedback on process improvements.

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PAR Technology
PAR Technology
4 days ago

Implementation Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Set up customers in PAR OPS Insights & Delivery (+Recovery and Delivery) by configuring and validating accounts, walking customers through setup via phone/email/Teams, and training them to use the products. Monitor completion progress, troubleshoot and resolve issues using provided tools and SQL queries, and maintain tracking/reporting in systems like spreadsheets, Salesforce, or Cloud Coach. Coordinate handoffs to the product team and contribute feedback on process improvements.
Location: New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois, Pennsylvania
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Walk customers through setup steps for +Recovery and Delivery via Teams call, phone, or email.
  • •Complete final configuration and validation to ensure customers are fully set up.
  • •Monitor progress toward completion and follow up as necessary.
  • •Train customers to access, navigate, and use the +Recovery and Delivery products.
  • •Monitor, troubleshoot, and resolve issues using SQL queries and other provided software; maintain tracking/reporting systems and coordinate handoffs for Delivery Finance customers.

Pay and Benefits

Salary: USD 20 - 22 hourly

Key Requirements

  • •Associate’s degree or equivalent work experience.
  • •3–5 years of customer service experience (or equivalent).
  • •Experience supporting or implementing software products for external customers.
  • •Comfort troubleshooting and working with technical tools, including SQL queries.
  • •Proficient Microsoft Office skills.
Experience:3-5 yearsSoftwareCustomer service
Education:Associate's
Skills:Strong written communicationStrong verbal communicationAbility to troubleshootOwnership and accountabilityDetail-oriented
Tech Stack:SQLMicrosoft OfficeSalesforceCloud CoachMS Teams

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn