Cengage Group

2 months ago

Customer Success Consultant (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Customer Success Consultant to serve as a strategic partner and trusted advisor within assigned territory, driving adoption of Cengage technology, maintaining relationships through the customer lifecycle, and delivering value through tailored success plans, proactive training, and proactive issue resolution across a remote, US-based territory.

Location: California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
•Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
•Develop and implement tailored success plans that align with customer goals and increase product usage.
•Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
•Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

Travel: Low travel

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

•Proven ability to quickly learn and master new systems and applications.
•Excellent communication and presentation skills.
•Strong analytical skills with the ability to translate data into actionable insights.
•Ability to explain technical concepts in a clear, business-friendly manner.
•Skilled at managing and prioritizing multiple customer needs simultaneously.

Experience:Education TechnologyHigher Education

Education:Bachelor's

Skills:CommunicationPresentationAnalyticalProblem-solvingRelationship building

Languages:English

Tech Stack:MindTapWebAssignLMS

Company Brief

Cengage Group

Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

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Cengage Group

2 months ago

Customer Success Consultant (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Location: California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
•Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
•Develop and implement tailored success plans that align with customer goals and increase product usage.
•Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
•Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

Travel: Low travel

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

•Proven ability to quickly learn and master new systems and applications.
•Excellent communication and presentation skills.
•Strong analytical skills with the ability to translate data into actionable insights.
•Ability to explain technical concepts in a clear, business-friendly manner.
•Skilled at managing and prioritizing multiple customer needs simultaneously.

Experience:Education TechnologyHigher Education

Education:Bachelor's

Skills:CommunicationPresentationAnalyticalProblem-solvingRelationship building

Languages:English

Tech Stack:MindTapWebAssignLMS

Company Brief

Cengage Group

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn