Operations Supervisor

Tapestry
United Kingdom
Workplace: OnsiteFull timeGBP 33,280 - 36,000 annuallyFunction: Business OperationsSkills: ["Leadership","Collaboration","Customer focus","Conflict resolution","Drive for results"]

Lead the operations and customer experience on the sales floor by maintaining a strong leadership presence and embodying Coach values. Drive sales performance by monitoring and analyzing sales data, executing forward-planned strategies, and mentoring the team on clienteling. Support store goals through recruiting, interviewing, training, feedback, and accountability. Ensure adherence to company policies, operational procedures, and provide HR/conflict resolution support when leadership is absent.

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FursaFursa
Tapestry
Tapestry
2 months ago

Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the operations and customer experience on the sales floor by maintaining a strong leadership presence and embodying Coach values. Drive sales performance by monitoring and analyzing sales data, executing forward-planned strategies, and mentoring the team on clienteling. Support store goals through recruiting, interviewing, training, feedback, and accountability. Ensure adherence to company policies, operational procedures, and provide HR/conflict resolution support when leadership is absent.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Maintain leadership presence on the sales floor to meet sales targets and deliver exceptional customer experience.
  • •Implement company initiatives and support full store operations through forward-planned strategies and execution of store goals/KPIs.
  • •Monitor and analyze sales data to identify trends and recommend actions to enhance store performance and team development.
  • •Support team performance through recruiting, interviewing, training, feedback, guidance, and holding team accountable to goals.
  • •Provide HR and conflict resolution support in the absence of the leadership team and ensure compliance with company and store procedures.

Pay and Benefits

Salary: GBP 33,280 - 36,000 annually
Perks:Employee DiscountPaid Volunteering

Key Requirements

  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience.
  • •Serve as a Brand Ambassador that embodies Coach values and increases brand awareness.
  • •Ability to bend, reach, stretch, and lift/carry/move products, cartons, props, or fixtures (at least 25 pounds; up to 50 pounds at times).
  • •Support store operations through recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Adhere to and enforce compliance with company policies and store operational procedures.
Skills:LeadershipCollaborationCustomer focusConflict resolutionDrive for results

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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