Technical Delivery Manager

NTT
Dallas
Workplace: OnsiteFull timeUSD 116,175 - 193,625Function: Program & Project Management (PMO)Experience: 10+ yearsSkills: ["Service delivery","Stakeholder communication","Incident management","Risk management","Vendor management"]

Manage IT service delivery end to end, ensuring SLAs are met and operational performance, availability, and reliability are monitored and improved. Lead cross-functional infrastructure, cloud, network, security, storage, database, and platform support teams, coordinating incident, problem, and change management including major incident escalation. Govern technical risks, compliance, and disaster recovery readiness while overseeing budgets, vendor relationships, and executive service reviews.

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FursaFursa
NTT
NTT
1 week ago

Technical Delivery Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage IT service delivery end to end, ensuring SLAs are met and operational performance, availability, and reliability are monitored and improved. Lead cross-functional infrastructure, cloud, network, security, storage, database, and platform support teams, coordinating incident, problem, and change management including major incident escalation. Govern technical risks, compliance, and disaster recovery readiness while overseeing budgets, vendor relationships, and executive service reviews.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Ensure IT services are delivered according to agreed SLAs and monitor operational performance, availability, and reliability.
  • •Lead infrastructure and platform support teams and coordinate incident, problem, and change management activities.
  • •Provide technical direction and governance, including reviewing architecture, operational risks, and technology roadmaps.
  • •Manage operational risks and vulnerabilities, ensure security/audit/regulatory compliance, and oversee remediation and risk register management.
  • •Manage operational budgets and vendor relationships, optimize resource utilization, and communicate service health, risks, and improvements to leadership.

Pay and Benefits

Salary: USD 116,175 - 193,625
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •10+ years in an IT delivery role.
  • •Experience managing IT operations in a managed services, healthcare, insurance, or BPO environment.
  • •Working knowledge of ITIL practices (incident, problem, change, request, and service level management).
  • •Experience leading cross-functional infrastructure teams across cloud, network, security, database, storage, and end-user support.
  • •Familiarity with 24x7 production support, operational readiness, and major incident management.
Experience:10+ yearsManaged servicesHealthcareInsuranceBPO
Skills:Service deliveryStakeholder communicationIncident managementRisk managementVendor management
Certifications:ITIL FoundationPMPAgile
Tech Stack:CloudITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn