IT Application Support Administrator I

Delivery Hero
Riyadh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Problem-solving","Communication","Customer service","Collaboration","Time management"]

Implement, configure, maintain, and support HungerStation’s IT applications and computer systems. Serve as the first point of contact for application-related service requests, handling tickets in line with SLAs by investigating, troubleshooting, and restoring services quickly—escalating when needed. Provide desktop and workstation support, contribute to reducing recurring issues, install and maintain updates/patches and anti-virus, and keep documentation current in the ticketing system.

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FursaFursa
Delivery Hero
Delivery Hero
12 hours ago

IT Application Support Administrator I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Implement, configure, maintain, and support HungerStation’s IT applications and computer systems. Serve as the first point of contact for application-related service requests, handling tickets in line with SLAs by investigating, troubleshooting, and restoring services quickly—escalating when needed. Provide desktop and workstation support, contribute to reducing recurring issues, install and maintain updates/patches and anti-virus, and keep documentation current in the ticketing system.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Implement, configure, maintain, monitor, and support IT applications and computer systems across the organization.
  • •Act as the first point of contact for application administration and support requests, handling calls, emails, and helpdesk tickets according to SLAs and IT processes.
  • •Investigate, troubleshoot, and resolve incidents to restore service quickly; monitor, track, update, and escalate tickets when needed.
  • •Provide desktop application and workstation support, including proactive identification of recurring problems and investigation of root causes.
  • •Handle installation and configuration tasks, support system rollouts, assist with patches and anti-virus deployment, and maintain accurate documentation and ticket records.

Key Requirements

  • •1–2 years of relevant experience in IT application support, IT helpdesk, system administration, technical support, or a related field.
  • •Strong IT troubleshooting and problem-solving skills, including identifying root causes and proposing practical workarounds to restore services.
  • •Ability to manage multiple open incidents and requests under pressure while prioritizing by business impact, urgency, and service levels.
  • •Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or another relevant technical field.
  • •Strong communication and customer-service skills to interact with end users and internal stakeholders.
Education:Bachelor's in Computer Science, Information Technology, Computer Engineering
Skills:Problem-solvingCommunicationCustomer serviceCollaborationTime management
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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