Senior Specialist - BPO Excellence

On Holding
Zurich
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Analytical rigor","Stakeholder management","Continuous improvement","Performance management","Process management"]

Own the end-to-end PO2PAY financial lifecycle and ensure accurate BPO reporting. Analyze costs against budget, forecasts, and e-com revenues, translate BPO performance metrics into executive monthly reports, and drive practical continuous-improvement initiatives across the CS and BPO ecosystem. Support scalable operational expansion by bridging integrations when new service lines or capabilities transition to vendor partners, collaborating with finance, key account teams, and internal stakeholders.

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FursaFursa
On Holding
On Holding
2 days ago

Senior Specialist - BPO Excellence

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Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end PO2PAY financial lifecycle and ensure accurate BPO reporting. Analyze costs against budget, forecasts, and e-com revenues, translate BPO performance metrics into executive monthly reports, and drive practical continuous-improvement initiatives across the CS and BPO ecosystem. Support scalable operational expansion by bridging integrations when new service lines or capabilities transition to vendor partners, collaborating with finance, key account teams, and internal stakeholders.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end PO2PAY process, including purchase order creation, vendor invoice evaluation, and driving the payment pipeline with accounting.
  • •Ensure data accuracy for BPO financial reporting and analyze costs versus budget, forecasts, and e-com revenues to identify improvement opportunities.
  • •Track and dissect BPO performance metrics and deliver executive-level monthly reports on operational health.
  • •Identify gaps and lead or participate in end-to-end improvement initiatives across BPO operations and the broader CS function.
  • •Act as an implementation bridge during operational expansion, managing integration projects when new service lines transition to vendor partners.

Key Requirements

  • •5+ years of hands-on operations leadership in the BPO space, including running day-to-day operations.
  • •Strong analytical rigor with proven stakeholder management skills across CS & BPO operations.
  • •Proven experience managing global accounts and supporting geo-expansion initiatives.
  • •COPC certification (or deep working knowledge of COPC methodologies) and a project management certification are highly desired.
  • •Demonstrated experience building performance frameworks, including KPI interpretation, benchmarking, and target setting.
Experience:5+ yearsBPOCustomer serviceGlobal accountsGeo-expansion
Skills:Analytical rigorStakeholder managementContinuous improvementPerformance managementProcess management
Certifications:COPCProject Management Certification
Languages:EnglishGerman

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn