Elastic

2 weeks ago

Senior Lead, Cloud Billing Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead cloud billing operations for a SaaS business by managing escalated billing and contract disputes, working directly with customers and internal stakeholders, and driving faster resolutions using internal AI tools. Manage and prioritize team casework, oversee invoice reconciliation and marketplace cash application, and approve credits/return authorizations in NetSuite. Partner with cloud billing engineering to review account suspensions and perform root-cause analysis to improve workflows.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Collaborate with Support, Legal, OrderOps, and Engineering to resolve escalated billing and contract disputes.
•Work with customers and internal teams to understand and resolve billing issues.
•Manage, prioritize, and track the team’s work in a case management system.
•Support dispute resolution using internal AI technology and documentation.
•Approve process return authorizations and credit memos in NetSuite, and drive invoice reconciliation and cash application.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveVolunteer Projects

Key Requirements

•5+ years of experience in billing operations, FP&A, or related financial operations.
•Strong understanding of cloud technologies (AWS, Azure, Google) and cloud billing models.
•Experience working in a fast-paced, global, high-growth environment and building/optimizing scalable processes.
•Strong verbal and written communication skills to interact with customers and cross-functional teams.
•Proficiency with MS Excel or Google Spreadsheet and working with case management systems.

Experience:5+ yearsSaaS

Skills:LeadershipCommunicationAttention-to-detailProblem-solvingIndependence

Languages:English

Tech Stack:AWSAzureGoogleNetsuiteSalesforceStripeMS ExcelGoogle SpreadsheetSQLExcel MacrosCase management systemAI tools

Company Brief

Elastic

Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn

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Elastic

2 weeks ago

Senior Lead, Cloud Billing Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Collaborate with Support, Legal, OrderOps, and Engineering to resolve escalated billing and contract disputes.
•Work with customers and internal teams to understand and resolve billing issues.
•Manage, prioritize, and track the team’s work in a case management system.
•Support dispute resolution using internal AI technology and documentation.
•Approve process return authorizations and credit memos in NetSuite, and drive invoice reconciliation and cash application.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveVolunteer Projects

Key Requirements

•5+ years of experience in billing operations, FP&A, or related financial operations.
•Strong understanding of cloud technologies (AWS, Azure, Google) and cloud billing models.
•Experience working in a fast-paced, global, high-growth environment and building/optimizing scalable processes.
•Strong verbal and written communication skills to interact with customers and cross-functional teams.
•Proficiency with MS Excel or Google Spreadsheet and working with case management systems.

Experience:5+ yearsSaaS

Skills:LeadershipCommunicationAttention-to-detailProblem-solvingIndependence

Languages:English

Tech Stack:AWSAzureGoogleNetsuiteSalesforceStripeMS ExcelGoogle SpreadsheetSQLExcel MacrosCase management systemAI tools

Company Brief

Elastic

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn