Head of Digital | Retail | UAE (AE)

Al Futtaim Group
United Arab Emirates, Oman, Bahrain, Qatar, Kuwait, Saudi Arabia, Egypt
Workplace: OnsiteFull timeFunction: SalesExperience: 10+ yearsEducation: bachelorsSkills: ["Stakeholder management","Leadership","People management","Communication","Problem-solving"]

Lead end-to-end digital operations across MENA for a retail business, owning P&L accountability and delivering sales and profit targets. Build the digital strategy and roadmap, manage eCommerce, retail app, marketplaces, and omnichannel initiatives, and drive localization, conversion, and customer experience. Oversee platform upgrades, migrations, technology enhancements, budgets, KPIs, vendor management, and legal compliance while building and developing regional digital teams.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
2 days ago

Head of Digital | Retail | UAE (AE)

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Last checked: 56 minutes agoStatus: Live

Job Summary

Lead end-to-end digital operations across MENA for a retail business, owning P&L accountability and delivering sales and profit targets. Build the digital strategy and roadmap, manage eCommerce, retail app, marketplaces, and omnichannel initiatives, and drive localization, conversion, and customer experience. Oversee platform upgrades, migrations, technology enhancements, budgets, KPIs, vendor management, and legal compliance while building and developing regional digital teams.
Location: United Arab Emirates, Oman, Bahrain, Qatar, Kuwait, Saudi Arabia, Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Director level

Key Responsibilities

  • •Develop, build, and lead the retail digital strategy and roadmap to drive profitable growth, brand presence, loyalty, personalization, and data-driven decisions.
  • •Manage and trade digital platforms across MENA markets, ensuring digital merchandising excellence and delivering market-specific engagement and conversion solutions.
  • •Lead omnichannel initiatives (e.g., Click & Collect, Ship from Store, Endless Aisle) and digital-first development for store openings and customer engagement programs.
  • •Own financial and business planning, including annual budgets, KPI delivery, feasibility studies, and identifying and delivering new digital initiatives.
  • •Build and develop regional digital teams and operating model, drive succession planning and training, and lead stakeholder engagement with retail leadership and technology functions.

Key Requirements

  • •Proven track record managing end-to-end digital operations with budget and timeline accountability.
  • •Strong knowledge of digital ecosystems, eCommerce platforms, mobile applications, marketplace operations, and backend integrations.
  • •Experience managing and leading teams across multiple locations and markets.
  • •Ability to deliver financial budgets and key performance indicators (KPIs) with strong analytical and problem-solving skills.
  • •Experience driving digital transformation and omnichannel retail initiatives to improve growth, profitability, and customer experience.
Experience:10+ yearsDigital commerceOmnichannel retailECommerceDigital transformationRetail operations
Education:Bachelor's
Skills:Stakeholder managementLeadershipPeople managementCommunicationProblem-solving
Tech Stack:ECommerceRetail AppMobile applicationsMarketplace operationsOmnichannelClick & CollectShip from StoreEndless AisleDigital platformsPlatform migrationDigital transformationNPSVOCAnalyticsMS OfficeERP

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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