Patient Services Coordinator

CARE Medical
Riyadh
Workplace: OnsiteFull timeFunction: Executive & General Management0Education: associatesSkills: ["Customer service","Interpersonal skills","Communication","Confidentiality","Compassion"]

Coordinate patient-facing administrative workflows in NMC Hospitals and Clinics, ensuring high-quality care through compassionate, respectful service. Register and verify patient information in HIS systems (English and Arabic), manage admission/transfer/discharge and invoicing, handle pre-approval and cash deposits, and support claims/billing to reduce discrepancies. Provide appointment scheduling, telephone support, document filing, confidentiality, and customer complaint handling for the Patient Services Department.

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FursaFursa
CARE Medical
CARE Medical
2 days ago

Patient Services Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate patient-facing administrative workflows in NMC Hospitals and Clinics, ensuring high-quality care through compassionate, respectful service. Register and verify patient information in HIS systems (English and Arabic), manage admission/transfer/discharge and invoicing, handle pre-approval and cash deposits, and support claims/billing to reduce discrepancies. Provide appointment scheduling, telephone support, document filing, confidentiality, and customer complaint handling for the Patient Services Department.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Ensure superior quality of medical treatment, compassion, and understanding for each patient served at the hospitals and clinics.
  • •Register patient information completely, accurately, and timely in English and Arabic in the HIS system.
  • •Verify patient identity before creating patient files/records, request medical records, and issue invoices.
  • •Manage patient admission, transfer, and discharge in HIS when assigned in ADT/ER registration; ensure pre-approval and cash deposit before elective procedures.
  • •Handle appointments for next visits, telephone enquiries, filing systems, and coordinate with claims/billing to speed processes and avoid financial discrepancies.

Key Requirements

  • •Diploma/college graduate.
  • •Minimum of two (2) years’ experience in a similar position, preferably in a healthcare facility.
  • •Customer service/patient experience course is required.
  • •Strong written and oral communication skills in Arabic and English.
  • •Computer literate with awareness of patient rights and responsibilities.
Experience:0Healthcare
Education:Associate's
Skills:Customer serviceInterpersonal skillsCommunicationConfidentialityCompassion
Languages:ArabicEnglish
Tech Stack:HIS

Company Brief

CARE Medical
Provides medical care and healthcare services in Saudi Arabia, likely including patient consultations, clinical support, and related healthcare offerings through its local medical brand and online presence.
Industry: Healthcare Providers
Headquarters: Riyadh, Saudi Arabia
Website