Raindrop

3 weeks ago

Forward Deployed Engineer (FDE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Embed with customers to help them get up and running on an AI-agent monitoring platform. Own customer problems end-to-end by debugging across customer agents and the Raindrop platform, then turn what you learn into product feedback that shapes the roadmap. You’ll fix production issues hands-on, understand root causes quickly, and help scale an early engineering team focused on preventing silent failures in real deployments.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Embed with customers to get them up and running on the platform.
•Own customer problems end-to-end, debugging across customer agents and the Raindrop platform.
•Investigate issues to understand root causes and fix problems quickly.
•Turn learnings from the field into product feedback that shapes the roadmap.
•Help scale the early engineering team through high-impact execution.

Pay and Benefits

Salary: USD 130,000 - 200,000 annually

Key Requirements

•Top-0.1% communicator who prefers being in front of customers over working heads-down all day.
•Strong engineering ability to read a codebase, debug production systems, and fix customer bugs hands-on.
•Interest in AI products and tools (ideally experience building them or being an avid user).
•A willingness to do whatever it takes to solve customer problems.
•Must be in person in San Francisco (or willing to move).

Experience:3+ yearsAI agentsProduction debugging

Skills:CommunicationCustomer focusProblem-solvingGrowth mindset

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Raindrop

Provides an AI-powered knowledge workspace that helps teams collect, organize, and search documents, notes, and web content using semantic search, embeddings, and chat interfaces to surface insights and answer questions from company knowledge.

Industry: Enterprise Software

Website

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Raindrop

3 weeks ago

Forward Deployed Engineer (FDE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Embed with customers to get them up and running on the platform.
•Own customer problems end-to-end, debugging across customer agents and the Raindrop platform.
•Investigate issues to understand root causes and fix problems quickly.
•Turn learnings from the field into product feedback that shapes the roadmap.
•Help scale the early engineering team through high-impact execution.

Pay and Benefits

Salary: USD 130,000 - 200,000 annually

Key Requirements

•Top-0.1% communicator who prefers being in front of customers over working heads-down all day.
•Strong engineering ability to read a codebase, debug production systems, and fix customer bugs hands-on.
•Interest in AI products and tools (ideally experience building them or being an avid user).
•A willingness to do whatever it takes to solve customer problems.
•Must be in person in San Francisco (or willing to move).

Experience:3+ yearsAI agentsProduction debugging

Skills:CommunicationCustomer focusProblem-solvingGrowth mindset

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Raindrop

Industry: Enterprise Software

Website