Engagement Manager (Professional Services Sales)

Cresta
United States
Workplace: RemoteFull timeFunction: SalesExperience: 4-10 yearsSkills: []

Own the end-to-end process for scoping, pricing, and selling Cresta professional services to enterprise customers, including SOW development and deal execution. Scope AI Agent deployments (conversational design, integration, and outcome configuration) and core-platform services, drive attach and bookings on new and expansion deals, and partner with Sales, Deal Desk, and Product to move quickly while protecting delivery margin. Build the repeatable process, templates, and pricing logic to scale.

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FursaFursa
Cresta
Cresta
1 day ago

Engagement Manager (Professional Services Sales)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end process for scoping, pricing, and selling Cresta professional services to enterprise customers, including SOW development and deal execution. Scope AI Agent deployments (conversational design, integration, and outcome configuration) and core-platform services, drive attach and bookings on new and expansion deals, and partner with Sales, Deal Desk, and Product to move quickly while protecting delivery margin. Build the repeatable process, templates, and pricing logic to scale.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell to enterprise customers.
  • •Scope AI Agent deployments (conversational design, integration, outcome configuration) and core-platform services.
  • •Drive services attach and bookings on new and expansion enterprise deals.
  • •Partner with Sales, Deal Desk, and Product to move deals fast while protecting delivery margin.
  • •Build repeatable processes, templates, and pricing logic to scale services-selling.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveRemote WorkWellness Stipend

Key Requirements

  • •4–10 years in professional services, with 2+ years scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
  • •Experience driving services attach and bookings (not just processing paperwork).
  • •Technical fluency to scope complex deployments, with conversational AI/contact-center AI experience strongly preferred.
  • •Ability to price and defend the value of services directly with enterprise customers.
  • •Deal desk or commercial-contracting exposure is a plus.
Experience:4-10 yearsProfessional servicesEnterprise customersConversational AIContact-center AIAI Agent
Languages:English
Tech Stack:Conversational designIntegrationOutcome configuration

Company Brief

Cresta
Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn