Systems Administrator

Cloud Carib
Bahamas
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Customer service","Problem-solving","Communication","Teamwork"]

The Systems Administrator supports Cloud Carib’s Command and Control Centre (C3) by delivering service excellence across ITIL-aligned service desk operations. With 2+ years of MSP/help desk experience, you’ll triage, classify, and resolve tickets end-to-end, communicate with clients, and collaborate with engineers to maintain stability, security, and uptime in a fast-paced startup environment.

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Cloud Carib
Cloud Carib
2 years ago

Systems Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The Systems Administrator supports Cloud Carib’s Command and Control Centre (C3) by delivering service excellence across ITIL-aligned service desk operations. With 2+ years of MSP/help desk experience, you’ll triage, classify, and resolve tickets end-to-end, communicate with clients, and collaborate with engineers to maintain stability, security, and uptime in a fast-paced startup environment.
Location: Bahamas
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide end-to-end management of Service Requests, ensuring timely updates and SLA compliance
  • •Triage, categorize, prioritize, and assign service requests to resolve complex issues
  • •Communicate effectively with clients via ticketing system, phone, and email to manage expectations
  • •Escalate issues to third-party vendors per policy and coordinate resolution
  • •Collaborate with Systems Engineers and Architects to support ongoing technical issues and initiatives

Key Requirements

  • •Minimum 2+ years in a computer-based technical field (preference for direct Service Provider/MSP experience)
  • •Technology related certifications such as A+, Network+, Security+, MCP, ITIL (advantage)
  • •Ability to manage tasks with minimal supervision in a 24x7x365 operations team
  • •Desire to learn and develop expertise in virtualization, backup and cloud technologies
  • •Authorized to work in the Bahamas
Experience:2+ yearsIT service deskMSPManaged servicesSupport24x7 operations
Skills:Customer serviceProblem-solvingCommunicationTeamwork
Certifications:A+Network+Security+MCPITIL
Tech Stack:A+Network+Security+ITILVirtualizationBackupCloud

Company Brief

Cloud Carib
Provides cloud hosting, managed IT services, and data center solutions tailored to Caribbean businesses. Offers infrastructure-as-a-service, backup and disaster recovery, and connectivity to enable local enterprises and government organizations to run resilient cloud-based operations.
Industry: Cloud Computing
Headquarters: Port of Spain, Trinidad and Tobago
Website