Client Relations Manager (ME1246) (Mediclinic Al Ain Hospital, Al Ain, AE, 14444)

Lead and localize the client experience strategy across a cluster of facilities at Mediclinic Al Ain Hospital. Manage and develop the client experience team, oversee complaint handling and complex case resolution, and drive service improvements using CX metrics such as Cemplicity NPS. Coach staff, run facility CX campaigns, and coordinate journey enhancements and cross-functional committees to improve satisfaction and loyalty.