Night Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive","Professionalism"]

Deliver warm, professional guest service during night shifts—welcoming arrivals, guiding smooth check-ins and check-outs, and handling guest inquiries by phone, email, and in person. Accurately process reservations, updates, and special requests using property management systems. Serve as the primary point of contact to resolve issues promptly and share personalized local recommendations, helping create memorable guest experiences.

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FursaFursa
Minor International
Minor International
4 days ago

Night Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver warm, professional guest service during night shifts—welcoming arrivals, guiding smooth check-ins and check-outs, and handling guest inquiries by phone, email, and in person. Accurately process reservations, updates, and special requests using property management systems. Serve as the primary point of contact to resolve issues promptly and share personalized local recommendations, helping create memorable guest experiences.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as the primary guest point of contact throughout the stay, providing prompt assistance and personalized recommendations.
  • •Support an exceptional guest experience by resolving issues quickly and effectively.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Learning BudgetHealth InsuranceHotel DiscountsWellness StipendEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across mediums (in person, phone, and email).
  • •Consistently delivers an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, including efficient issue resolution.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityCustomer service
Skills:Customer serviceCommunicationProblem-solvingProactiveProfessionalism
Languages:English
Tech Stack:Property management systemsPhoneEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn