Branch Operations Manager ( UAE National )

Commercial Bank of Dubai
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8-10 yearsEducation: bachelorsSkills: ["Leadership","People management","Compliance","Risk management","Customer service"]

Oversee and manage the branch’s operational, administrative, control, and service support activities. Ensure efficient execution of transactions within service levels, supervise branch operations staff, and coordinate with centralized/head office teams. Own cash & vault custodian responsibilities, strengthen internal control and operational risk management, and review transactions, reconciliations, and audit/compliance requirements. Lead staff performance, drive customer service standards, and ensure secure facilities and document storage.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
1 month ago

Branch Operations Manager ( UAE National )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee and manage the branch’s operational, administrative, control, and service support activities. Ensure efficient execution of transactions within service levels, supervise branch operations staff, and coordinate with centralized/head office teams. Own cash & vault custodian responsibilities, strengthen internal control and operational risk management, and review transactions, reconciliations, and audit/compliance requirements. Lead staff performance, drive customer service standards, and ensure secure facilities and document storage.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day operational and administrative activities and ensure transactions/processes are executed within approved service levels.
  • •Supervise and monitor branch operations staff (including Head Teller, Senior Tellers, Tellers, and Branch Service Representatives) and coordinate with centralized units/head office.
  • •Act as joint custodian for branch vaults, ATMs, CDMs, and security documents; monitor cash holdings and maintain optimum cash balances.
  • •Ensure strict adherence to operational risk management frameworks and internal controls, including monitoring compliance with regulatory and AML requirements.
  • •Support customer service delivery by resolving operational service issues, overseeing turnaround times/service level agreements, and supporting the Branch Manager; lead people development and performance reviews.

Key Requirements

  • •Bachelor’s degree in business administration, finance, banking, accounting, or related discipline.
  • •Minimum 8–10 years of banking experience.
  • •At least 4–5 years in branch operations, internal control, or branch management.
  • •Strong knowledge of retail banking operations, risk management, compliance, and branch procedures.
  • •Professional banking certifications are preferred.
Experience:8-10 years
Education:Bachelor's
Skills:LeadershipPeople managementComplianceRisk managementCustomer service

Eligibility

Nationality:UAE National

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
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