Operational Account Manager

DP World
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer-focused","Stakeholder management","Communication","Commercial awareness","Planning & prioritisation"]

Manage and grow a strategic global technology customer account, ensuring operational excellence and outstanding service delivery across Contract Logistics and Freight Forwarding. Serve as the primary operational point of contact for stakeholders, escalations, change requests, and new opportunities. Coordinate internal teams to meet commitments, drive upselling/cross-selling and renewals, maintain KPI dashboards and scorecards, and lead continuous improvement using Lean and Six Sigma.

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DP World
DP World
2 days ago

Operational Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage and grow a strategic global technology customer account, ensuring operational excellence and outstanding service delivery across Contract Logistics and Freight Forwarding. Serve as the primary operational point of contact for stakeholders, escalations, change requests, and new opportunities. Coordinate internal teams to meet commitments, drive upselling/cross-selling and renewals, maintain KPI dashboards and scorecards, and lead continuous improvement using Lean and Six Sigma.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support delivery and growth of a strategic global technology customer account within Contract Logistics and Freight Forwarding.
  • •Act as primary operational point of contact for service delivery, escalations, change requests, and new opportunities.
  • •Coordinate operational, engineering, IT, and commercial teams to deliver customer commitments efficiently and consistently.
  • •Identify and lead opportunities for upselling/cross-selling, contract renewals, service changes, and commercial initiatives.
  • •Maintain KPI dashboards and customer scorecards for Executive Business Reviews, tracking actions to completion and driving continuous improvement using Lean/Six Sigma.
Travel: Medium travel

Key Requirements

  • •University degree, ideally in Business, Engineering, Supply Chain, or a related discipline.
  • •Minimum of three years’ experience within Contract Logistics and Freight Forwarding (broader logistics experience advantageous).
  • •Proven experience managing customer relationships within a key account or operational account management environment.
  • •Demonstrated ability to identify, develop, and secure new business opportunities while maintaining and growing existing customer relationships.
  • •Knowledge of Lean or Six Sigma (certification advantageous) and strong commercial awareness.
Experience:LogisticsContract logisticsFreight forwardingSupply chain
Education:Bachelor's
Skills:Customer-focusedStakeholder managementCommunicationCommercial awarenessPlanning & prioritisation
Languages:EnglishSpanishPortuguese
Tech Stack:Microsoft OfficeExcelPowerPoint

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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