Supervisor - Glasgow (Glasgow, GB)

Sephora
Glasgow
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Coaching","Customer service","Communication","Organizational skills","Time management","Team motivation"]

Lead and inspire a Sephora store team of Beauty Advisors to deliver exceptional in-store experiences. Coach and develop team members through training in makeup, skincare, fragrance, selling skills, and service behaviors. Drive commercial performance by monitoring KPIs, achieving sales targets, and managing day-to-day employee relations. Oversee Booxi and My Skin Diag operations, manage stock and cash processes, maintain operational standards, and support visual merchandising and brand activations.

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Sephora
Sephora
12 hours ago

Supervisor - Glasgow (Glasgow, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and inspire a Sephora store team of Beauty Advisors to deliver exceptional in-store experiences. Coach and develop team members through training in makeup, skincare, fragrance, selling skills, and service behaviors. Drive commercial performance by monitoring KPIs, achieving sales targets, and managing day-to-day employee relations. Oversee Booxi and My Skin Diag operations, manage stock and cash processes, maintain operational standards, and support visual merchandising and brand activations.
Location: Glasgow
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire your team to deliver exceptional service and a seamless in-store experience.
  • •Enable ongoing training and development to build expertise across makeup, skincare, fragrance, selling skills, and Sephora service behaviors.
  • •Drive commercial performance by monitoring KPIs, analysing trends, and meeting/exceeding sales targets.
  • •Manage day-to-day employee relations needs, including attendance, performance, and conduct, professionally and with care.
  • •Oversee operations including Booxi and My Skin Diag, stock and cash handling, audits, loss prevention, and maintaining operational standards across store areas.

Pay and Benefits

Perks:CommissionEmployee DiscountPaid LeaveWellness StipendHoliday Allowance

Key Requirements

  • •Proven experience in a leadership role in retail with oversight of floor, stock, or cash operations.
  • •Strong leadership capability to inspire, motivate, and guide a diverse team.
  • •Exceptional customer service and communication skills to build rapport and deliver personalised experiences.
  • •A commercial mindset with experience driving sales performance and achieving targets.
  • •Experience managing employee relations processes such as attendance, performance concerns, and disciplinary steps.
Skills:LeadershipCoachingCustomer serviceCommunicationOrganizational skillsTime managementTeam motivation
Tech Stack:BooxiMy Skin Diag

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn