Senior Manager, Engagement Delivery

Salesforce
Argentina
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 15+ yearsEducation: bachelorsSkills: ["Executive communication","Conflict management","Mentorship","Strategic leadership","Analytical thinking"]

Lead enterprise customer engagement programs for Salesforce, managing teams of program/project managers who deliver complex implementations. Own program structure, release planning, cross-functional alignment, and dependency management across multiple teams. Drive execution through Agile/Scrum practices, remove obstacles, manage risks, and provide executive status reporting and accurate forecasts. Mentor senior team members and influence global delivery methodologies while delivering measurable CSAT and business outcomes.

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FursaFursa
Salesforce
Salesforce
1 week ago

Senior Manager, Engagement Delivery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead enterprise customer engagement programs for Salesforce, managing teams of program/project managers who deliver complex implementations. Own program structure, release planning, cross-functional alignment, and dependency management across multiple teams. Drive execution through Agile/Scrum practices, remove obstacles, manage risks, and provide executive status reporting and accurate forecasts. Mentor senior team members and influence global delivery methodologies while delivering measurable CSAT and business outcomes.
Location: Argentina
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead programs aligned on scope and release planning, creating program structure and securing cross-functional alignment.
  • •Drive teams using Agile and analytical/technical skills to make key decisions and remove obstacles.
  • •Partner with executive and functional leaders to deliver business outcomes, forecasts, and consistent delivery methodologies.
  • •Manage program dependencies across multiple teams and stakeholders; handle risks, metrics, and ongoing status reporting.
  • •Run monthly program reviews and sprint review updates, ensuring on-time/on-budget delivery and adherence to governance.
Travel: Extensive travel

Key Requirements

  • •15+ years of experience in program management with 5+ years leading multiple work streams for enterprise-scale CRM (or similar) projects.
  • •10+ years experience with management consulting or consulting services.
  • •Demonstrated project leadership running project teams, budgeting, and scheduling against customer or vendor contracts.
  • •Lead enterprise-wide engagements with client executive facilitation, conflict management, executive communication, and mentoring.
  • •Bachelor’s degree in Business Administration and/or Information Technology or equivalent experience, plus Agile Scrum Master Certification; PMP preferred.
Experience:15+ yearsCRMEnterprise softwareConsultingAgileSalesforceEnterprise-level delivery
Education:Bachelor's in Business Administration and/or Information Technology
Skills:Executive communicationConflict managementMentorshipStrategic leadershipAnalytical thinking
Certifications:Agile SCRUM Master CertificationPMPSalesforce.com Certifications (Admin, Sales, Service, Marketing, etc.)
Tech Stack:AgileScrumSalesforce.comSFDCPMP

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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