Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 27.78 - 30.87 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer focus","Listening","Empathy","Problem-solving","Relationship management"]

Own the agent experience for new and existing Compass customers in the Falmouth and Sandwich offices—serving as their ongoing account manager. You’ll manage the office presence, provide customer support via phone/email/in-person, troubleshoot technology and conference-room issues, assist with marketing collateral and requests, and deliver 1:1 guidance plus group training on Compass tools and programs.

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Compass
Compass
14 hours ago

Agent Experience Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the agent experience for new and existing Compass customers in the Falmouth and Sandwich offices—serving as their ongoing account manager. You’ll manage the office presence, provide customer support via phone/email/in-person, troubleshoot technology and conference-room issues, assist with marketing collateral and requests, and deliver 1:1 guidance plus group training on Compass tools and programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be present in the office to field questions and resolve issues via phone, email, and in-person meetings
  • •Provide basic marketing support by creating collateral from templates and liaising with marketing specialists
  • •Answer technology/device, conference room hardware, and enterprise systems questions and troubleshoot issues
  • •Serve as the face of Compass by welcoming guests, managing mail distribution, supporting in-office events, and maintaining office organization and supplies
  • •Provide administrative support, deliver 1:1 support and training on Compass technology, and partner with onboarding and internal teams to support new customers and ongoing projects

Pay and Benefits

Salary: USD 27.78 - 30.87 hourly
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet InsuranceParental LeaveSick TimeHolidaysFlexible Spending

Key Requirements

  • •2-3 years of experience in customer service, hospitality, or operations
  • •Reliable transportation to float between the Falmouth and Sandwich offices
  • •Ability to establish credibility with agent decision-makers and influencers
  • •Great listening and empathy, with strong interpersonal skills and relationship building
  • •Strong problem-solving and organization, plus ability to work in the office during standard operating hours
Experience:Real estate
Skills:Customer focusListeningEmpathyProblem-solvingRelationship management
Languages:English

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn