Fever Up

1 month ago

CRM Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

CRM-focused analyst responsible for turning user data into actionable CRM strategies and improvements across Fever’s global user base. You will design segmentation models, measure campaign impact on retention and revenue, automate reporting, and collaborate with Data, Product, and Marketing to ship data-driven CRM initiatives and dashboards.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Design and maintain customer segmentation models, cohort analyses, and behavioural analytics frameworks to understand Fevers global user base.
•Define measurement and attribution methodologies for CRM initiatives — quantify the impact of engagement campaigns on retention, frequency, and revenue.
•Translate business questions into structured analyses, and analytical findings into clear recommendations for non-technical stakeholders.
•Collaborate with Data Engineering and Product teams to build and automate reporting pipelines, dashboards, and data products that track CRM performance.
•Work with the CRM execution team to define audience targeting logic, personalisation rules, and trigger conditions grounded in data.
•Identify growth levers across the customer lifecycle (acquisition, activation, retention, win-back) and propose data-backed strategies to improve each.
•Support cross-functional alignment between Marketing, Product, and Data teams on customer strategy and CRM roadmap priorities.

Pay and Benefits

Perks:Health InsuranceDentalRemote WorkHybridGym MembershipLearning BudgetPensionRsusEquityChildcareWellness StipendMeal AllowanceAnnual BonusRelocationPaid Leave

Key Requirements

•Bachelor's or Masters degree in a STEM field — Mathematics, Statistics, Physics, Engineering (any discipline), or Computer Science
•2–5 years of experience in a data-analytical role: customer analytics, business intelligence, management consulting (strategy/analytics practice), or CRM strategy
•Strong SQL skills — you can write complex queries to extract and transform customer data independently
•Python or R experience for data analysis and automation
•Ability to build business cases and communicate data findings to non-technical audiences

Experience:2-5 yearsCRMMarketing analyticsData analytics

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationsAnalytical thinkingTeam collaboration

Languages:EnglishSpanish

Tech Stack:SQLPythonRTableauLookerPower BISalesforceSFMCBraze

Company Brief

Fever Up

Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fever Up

1 month ago

CRM Business Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Design and maintain customer segmentation models, cohort analyses, and behavioural analytics frameworks to understand Fevers global user base.
•Define measurement and attribution methodologies for CRM initiatives — quantify the impact of engagement campaigns on retention, frequency, and revenue.
•Translate business questions into structured analyses, and analytical findings into clear recommendations for non-technical stakeholders.
•Collaborate with Data Engineering and Product teams to build and automate reporting pipelines, dashboards, and data products that track CRM performance.
•Work with the CRM execution team to define audience targeting logic, personalisation rules, and trigger conditions grounded in data.
•Identify growth levers across the customer lifecycle (acquisition, activation, retention, win-back) and propose data-backed strategies to improve each.
•Support cross-functional alignment between Marketing, Product, and Data teams on customer strategy and CRM roadmap priorities.

Pay and Benefits

Perks:Health InsuranceDentalRemote WorkHybridGym MembershipLearning BudgetPensionRsusEquityChildcareWellness StipendMeal AllowanceAnnual BonusRelocationPaid Leave

Key Requirements

•Bachelor's or Masters degree in a STEM field — Mathematics, Statistics, Physics, Engineering (any discipline), or Computer Science
•2–5 years of experience in a data-analytical role: customer analytics, business intelligence, management consulting (strategy/analytics practice), or CRM strategy
•Strong SQL skills — you can write complex queries to extract and transform customer data independently
•Python or R experience for data analysis and automation
•Ability to build business cases and communicate data findings to non-technical audiences

Experience:2-5 yearsCRMMarketing analyticsData analytics

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationsAnalytical thinkingTeam collaboration

Languages:EnglishSpanish

Tech Stack:SQLPythonRTableauLookerPower BISalesforceSFMCBraze

Company Brief

Fever Up

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn