Customer Experience Banker - North Academy (CO Springs, CO)

Huntington Bancshares
United States
Workplace: OnsiteFull timeUSD 22 - 23 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales","Communication","Presentation"]

Serve as a “financial concierge” for walk-in customers, providing outstanding service while accurately processing transactions. Identify customers’ goals and needs to recommend deposit, loan, and other banking products, and drive retention and growth through a disciplined sales approach (including follow-ups, outbound calling, and referrals). Educate customers on bank services and technology, refer them to other teams to deepen relationships, and follow all operational, security, risk, and regulatory requirements.

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Huntington Bancshares
Huntington Bancshares
5 days ago

Customer Experience Banker - North Academy (CO Springs, CO)

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Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a “financial concierge” for walk-in customers, providing outstanding service while accurately processing transactions. Identify customers’ goals and needs to recommend deposit, loan, and other banking products, and drive retention and growth through a disciplined sales approach (including follow-ups, outbound calling, and referrals). Educate customers on bank services and technology, refer them to other teams to deepen relationships, and follow all operational, security, risk, and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Process customer transactions accurately and efficiently while educating customers on bank products, services, and technology.
  • •Identify opportunities to grow customer relationships using a disciplined sales process, follow-ups, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.

Pay and Benefits

Salary: USD 22 - 23 hourly
Perks:Health InsuranceWellness StipendLife InsuranceDisability InsurancePaid Leave

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration/civil affairs/contracting or similar role, or a Bachelor's Degree.
  • •Be proficient in understanding and educating customers on consumer deposit products and consumer lending.
  • •Demonstrate acumen in sales, customer service, relationship management, banking, and communication/presentation.
  • •Have at least 1 year of customer service in banking/financial services or goal-driven retail sales (preferred).
  • •Have cash handling skills and comfort with technology such as mobile services and online banking services (preferred).
Experience:1+ yearsBankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceRelationship managementSalesCommunicationPresentation
Licenses:NMLS
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn