Senior Solution Architect (Marketing, Data360 or Agentforce Contact Center)

Salesforce
Georgia, Atlanta, Florida, Texas, Michigan, Illinois
Workplace: RemoteFull timeUSD 123,100 - 227,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Risk management","Problem-solving","Collaboration","Customer advisory"]

Serve as a trusted strategic advisor for PACE industry enterprise clients, leveraging expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to deliver measurable business value. Lead one or more workstreams by owning execution deliverables, running discovery sessions, and guiding rationalization and deployment of emerging technologies. Collaborate with customers and partners to manage risk, set direction, negotiate solutions, and ensure the resulting systems are extendable and maintainable.

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FursaFursa
Salesforce
Salesforce
11 hours ago

Senior Solution Architect (Marketing, Data360 or Agentforce Contact Center)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a trusted strategic advisor for PACE industry enterprise clients, leveraging expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to deliver measurable business value. Lead one or more workstreams by owning execution deliverables, running discovery sessions, and guiding rationalization and deployment of emerging technologies. Collaborate with customers and partners to manage risk, set direction, negotiate solutions, and ensure the resulting systems are extendable and maintainable.
Location: Georgia, Atlanta, Florida, Texas, Michigan, Illinois
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a strategic, trusted advisor for PACE clients, leveraging Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
  • •Lead sophisticated customer engagements by completing key deliverables and owning the execution with the customer while securing acceptance of the delivered solution.
  • •Guide customers and teams in rationalizing and deploying emerging technologies that increase business value, including AI toolchains.
  • •Identify, proactively manage, and resolve risk areas, ensuring issues are driven to complete resolution.
  • •Manage customer expectations and review/correct project direction, artifacts, and approach to keep programs on track and solutions extendable and maintainable.
Travel: High travel

Pay and Benefits

Salary: USD 123,100 - 227,000 annually
Perks:Time OffMedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •7+ years of relevant experience delivering enterprise-level projects using waterfall and agile methodologies across the full lifecycle, with repeated success.
  • •1+ years of experience in PACE industries (3+ years for the Sr Solution Architect level).
  • •Extensive configuration and customization experience with Marketing Cloud and/or Data360 along with PACE industry experience.
  • •Expertise defining the system architecture landscape, closing gaps between current and desired end-states, and delivering comprehensive solutions tied to business outcomes.
  • •Experience leading discovery sessions, defining requirements, writing user stories, and producing detailed system and functional designs.
Experience:7+ yearsEnterprise-level projectsWaterfallAgilePACE industriesConsulting
Education:Bachelor's in Technology, Engineering (any field) or related quantitative discipline
Skills:CommunicationPresentationRisk managementProblem-solvingCollaborationCustomer advisory
Certifications:CG CloudREX Accreditation
Tech Stack:SalesforceMarketing CloudAgentforce Contact CenterData360AgentforceSalesforce platformClaudeCursorElements CloudUMLSequence diagramsProcess flow diagram toolsWire-framing

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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