Senior Associate - Care Coordination

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Guide members through their healthcare journey by coordinating care across clinical programmes and approved services. Serve as the primary point of contact for enrolled patients, coordinating internal processing for requests like appointments, referrals, and approvals, and keeping members informed. Translate medical information into patient-friendly language, escalate complex inquiries, support programme execution and milestones, maintain accurate case documentation, and improve patient experience by addressing and escalating service issues.

Location: Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Act as the primary point of contact for members in clinical programmes, guiding them through care pathways, requirements, and next steps.
•Coordinate internally to ensure timely processing and follow-up of healthcare service requests (appointments, referrals, approvals) from initiation to completion.
•Follow up with relevant departments (medical approvals, provider network, customer service) to prevent delays and keep members informed within agreed service levels.
•Provide clear, accurate explanations of requests, approvals, and programme enrolment status; translate medical terminology into patient-friendly language and escalate complex inquiries when needed.
•Track patient milestones and adherence to clinical programmes, maintain confidential documentation and case notes in internal systems, and support operational reporting.

Key Requirements

•Bachelor’s degree in Nursing, Health Sciences, Public Health, or related healthcare field.
•1–3 years of experience.
•Strong understanding of medical terminology and basic clinical pathways.
•Familiarity with healthcare authorisation and service request processes.
•Proficiency in healthcare information systems and documentation tools.

Experience:1-3 yearsHealthcare

Education:Bachelor's

Skills:Clear communicationAttention to detailCase management

Tech Stack:Healthcare information systems

Company Brief

Bupa Arabia

Website

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Bupa Arabia

2 weeks ago

Senior Associate - Care Coordination

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Entry level

Key Responsibilities

•Act as the primary point of contact for members in clinical programmes, guiding them through care pathways, requirements, and next steps.
•Coordinate internally to ensure timely processing and follow-up of healthcare service requests (appointments, referrals, approvals) from initiation to completion.
•Follow up with relevant departments (medical approvals, provider network, customer service) to prevent delays and keep members informed within agreed service levels.
•Provide clear, accurate explanations of requests, approvals, and programme enrolment status; translate medical terminology into patient-friendly language and escalate complex inquiries when needed.
•Track patient milestones and adherence to clinical programmes, maintain confidential documentation and case notes in internal systems, and support operational reporting.

Key Requirements

•Bachelor’s degree in Nursing, Health Sciences, Public Health, or related healthcare field.
•1–3 years of experience.
•Strong understanding of medical terminology and basic clinical pathways.
•Familiarity with healthcare authorisation and service request processes.
•Proficiency in healthcare information systems and documentation tools.

Experience:1-3 yearsHealthcare

Education:Bachelor's

Skills:Clear communicationAttention to detailCase management

Tech Stack:Healthcare information systems

Company Brief

Bupa Arabia

Website