Commercial & Operations Lead, Intelligence & Insight

Burson
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Analytical skills","Problem-solving","Stakeholder management","Influencing","Commercial awareness"]

Lead the commercial and day-to-day operations of Burson’s UK Intelligence business. Own visibility across pipeline, revenue performance, resourcing, utilisation, and capacity, and help identify growth opportunities to expand Intelligence services across clients. Partner with Intelligence practitioners and leadership to track performance against growth objectives, operationalise delivery of intelligence offerings, and proactively manage delivery risks and capability gaps.

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Burson
Burson
9 hours ago

Commercial & Operations Lead, Intelligence & Insight

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead the commercial and day-to-day operations of Burson’s UK Intelligence business. Own visibility across pipeline, revenue performance, resourcing, utilisation, and capacity, and help identify growth opportunities to expand Intelligence services across clients. Partner with Intelligence practitioners and leadership to track performance against growth objectives, operationalise delivery of intelligence offerings, and proactively manage delivery risks and capability gaps.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide visibility across Intelligence pipeline, revenue performance, and growth opportunities.
  • •Identify opportunities to expand Intelligence services across existing and prospective clients.
  • •Track business performance against growth objectives and maintain oversight of resource demand, utilisation, and capacity.
  • •Ensure practitioners are deployed effectively and operationalise delivery of intelligence product offerings to enhance growth.
  • •Identify delivery risks, capability gaps, and operational challenges before they impact growth.

Key Requirements

  • •Strong understanding of the communications data and intelligence landscape, including media intelligence, social listening, reputation measurement, research, or analytics.
  • •Proven experience in commercial pricing of intelligence or analytics services, including value-based pricing, margin management, and rate card development.
  • •Track record managing and developing multi-disciplinary teams, including resource planning, capacity management, and performance oversight.
  • •Commercial awareness and an appreciation of how specialist intelligence teams operate and deliver client value.
  • •Strong analytical and problem-solving skills, plus excellent stakeholder management and influencing abilities.
Experience:CommunicationsMedia intelligenceSocial intelligenceResearchAnalytics
Skills:Analytical skillsProblem-solvingStakeholder managementInfluencingCommercial awareness
Languages:English

Company Brief

Burson
Burson Global is a communications and public relations agency providing strategic PR, corporate communications, crisis management, media relations, and stakeholder engagement services to clients across industries to build reputation and manage public perception.
Industry: Professional Services
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