MS Network Engineer

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Planning","Strong work ethic","Adaptability","Client-focused","Communication","Active listening","Resilience under pressure"]

Provide networking managed services as an L1 engineer, monitoring client infrastructure and resolving incidents and problems using approved procedures. Investigate first-line issues, handle requests through telephonic/ITSM/chat support, and perform maintenance like patching and configuration changes. Contribute to shift handovers, knowledge updates, automation opportunities, and process improvements, escalating when needed and occasionally supporting project work and disaster recovery tests.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 weeks ago

MS Network Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide networking managed services as an L1 engineer, monitoring client infrastructure and resolving incidents and problems using approved procedures. Investigate first-line issues, handle requests through telephonic/ITSM/chat support, and perform maintenance like patching and configuration changes. Contribute to shift handovers, knowledge updates, automation opportunities, and process improvements, escalating when needed and occasionally supporting project work and disaster recovery tests.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide managed networking services by monitoring client infrastructure and solutions to detect and address errors quickly.
  • •Investigate first-line incidents and resolve technical incidents and problems using approved procedures and escalation when necessary.
  • •Handle request fulfillment via telephonic support, ITSM tickets, or chat, ensuring smooth shift handovers and continuity of service.
  • •Execute maintenance activities including patching and configuration changes, following defined SOPs.
  • •Identify optimization opportunities such as reducing common incidents and improving automation, knowledge articles, and process improvements, with occasional support for projects and disaster recovery testing.

Key Requirements

  • •Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper Virtual, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, and Meraki switches.
  • •Understanding of common routing protocols such as BGP, OSPF, and EIGRP.
  • •Ability to handle tickets daily with strong discipline and follow defined SOPs, resolving issues using knowledge articles or SOPs.
  • •Good understanding of ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningStrong work ethicAdaptabilityClient-focusedCommunicationActive listeningResilience under pressure
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASR routersISR routersCisco ACSISEMeraki switchesBGPOSPFEIGRPITSMITSM toolsITSM processesITSM ticketPatchingConfiguration changes

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn