CCSS Representative Inbound

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer centric","Teamwork","Communication","Politeness","Empathy"]

Handle inbound customer contacts in a polite, friendly manner, building confidence and resolving issues at first contact where possible. Deliver promised service aligned with customer expectations, and recommend value-added products and services based on customer needs while ensuring customers understand them. Provide excellent customer service by staying current with training and internal communications, owning and escalating issues appropriately, and operating with knowledge of compliance, Operational Risk, and SOX for contact centers.

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FursaFursa
HSBC
HSBC
3 days ago

CCSS Representative Inbound

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Handle inbound customer contacts in a polite, friendly manner, building confidence and resolving issues at first contact where possible. Deliver promised service aligned with customer expectations, and recommend value-added products and services based on customer needs while ensuring customers understand them. Provide excellent customer service by staying current with training and internal communications, owning and escalating issues appropriately, and operating with knowledge of compliance, Operational Risk, and SOX for contact centers.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inbound customer contacts politely and friendly, instilling confidence and resolving issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations.
  • •Offer value-added products and services based on customer needs analysis and ensure customer understanding.
  • •Provide excellent customer service by staying up to date on training and internal communications.
  • •Own and resolve issues, understanding how and when to escalate, while maintaining compliance, Operational Risk, and SOX standards for contact centers.

Key Requirements

  • •High school diploma (or higher) and be of legal working age.
  • •Must be proficient in the language(s) required by the process.
  • •Open to working flexible shifting schedules.
  • •Ability to thrive in a team environment, be customer-centric, and seek feedback and development.
  • •Able to work in a high-volume, fast-paced environment; proficient with personal computers, basic software packages, and specialised applications.
Education:High School
Skills:Customer centricTeamworkCommunicationPolitenessEmpathy

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn