Helpdesk Senior Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer handling","Troubleshooting","Problem-solving","Communication","Liaison"]

Provide L1/L1.5 technical support for reported incidents by phone, email, and chat, guiding identification, prioritization, and resolution. Act as a liaison between customers and Client Infrastructure departments while supporting problem-solving and service delivery. Use strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Work rotational shifts within a 24x7 support window.

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FursaFursa
NTT
NTT
6 days ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide L1/L1.5 technical support for reported incidents by phone, email, and chat, guiding identification, prioritization, and resolution. Act as a liaison between customers and Client Infrastructure departments while supporting problem-solving and service delivery. Use strong troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Work rotational shifts within a 24x7 support window.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide L1/L1.5 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
  • •Act as a liaison between customers and departments within the Client Infrastructure.
  • •Perform troubleshooting using knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Support customer and stakeholder communication to drive issue resolution.
  • •Handle support duties in a rotational shift schedule within a 24x7 support window.

Key Requirements

  • •Must be a Graduate.
  • •Good hold on French language (writing + speaking).
  • •Must be at least B1 level certified in French language.
  • •Good comprehension and writing skills.
  • •Must possess excellent customer handling skills.
Education:Bachelor's
Skills:Customer handlingTroubleshootingProblem-solvingCommunicationLiaison
Certifications:French B1
Languages:French
Tech Stack:ITSMMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsPhoneEmailChat24x7 support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn