Float CSR/Teller - Pontiac/Clarkston - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Customer service","Confidentiality","Problem-solving","Sound judgment","Collaboration"]

Provide excellent customer service in a retail banking setting, listening to customer needs, answering questions, and resolving issues while keeping customer information confidential. Perform daily office responsibilities, maintain balancing records, and stay current on bank policies and financial center procedures. Make consultative referrals to bankers and business partners using tracking tools, and handle complex issues by escalating to leadership as needed while operating within the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Float CSR/Teller - Pontiac/Clarkston - Full-Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking setting, listening to customer needs, answering questions, and resolving issues while keeping customer information confidential. Perform daily office responsibilities, maintain balancing records, and stay current on bank policies and financial center procedures. Make consultative referrals to bankers and business partners using tracking tools, and handle complex issues by escalating to leadership as needed while operating within the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide customer service by listening to customer needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, find solutions to address issues, and respond in a timely manner.
  • •Maintain customer and business confidentiality and adhere to the Bancorp Code of Business Conduct and other related policies.
  • •Perform daily office responsibilities, including balancing records in line with policy and addressing outages by enlisting help as needed.
  • •During customer interactions, identify needs and refer customers to bankers and business partners using tracking tools; escalate complex issues to leadership as necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •In-depth knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment to resolve problems.
Experience:Retail banking
Education:Bachelor's
Skills:Customer serviceConfidentialityProblem-solvingSound judgmentCollaboration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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