AI Support Engineer, Government - Washington, D.C.

OpenAI
Washington
Workplace: HybridFull timeUSD 162,000 - 234,000 annuallyFunction: Government & Public AdministrationExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Critical thinking","Cross-functional collaboration","Relationship building"]

Support public sector customers by troubleshooting complex, high-impact issues and guiding next steps under FedRAMP security and compliance requirements. Serve as a trusted technical escalation point, resolve novel ambiguous problems via scripting and emerging AI capabilities, and help shape world-class post-AGI support. Partner with Engineering, Product, and Operations to automate workflows, improve systems, reduce bugs, and scale resolution approaches.

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FursaFursa
OpenAI
OpenAI
4 days ago

AI Support Engineer, Government - Washington, D.C.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support public sector customers by troubleshooting complex, high-impact issues and guiding next steps under FedRAMP security and compliance requirements. Serve as a trusted technical escalation point, resolve novel ambiguous problems via scripting and emerging AI capabilities, and help shape world-class post-AGI support. Partner with Engineering, Product, and Operations to automate workflows, improve systems, reduce bugs, and scale resolution approaches.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Mid level

Key Responsibilities

  • •Support public sector customers, troubleshooting complex issues and translating security and compliance needs into clear next steps under FedRAMP requirements.
  • •Become a trusted expert for complex technical issues, resolving novel ambiguous problems via support tickets and live calls.
  • •Act as an escalation point with Engineering to troubleshoot, resolve, and proactively prevent recurring issues using scripting and AI-enabled tooling.
  • •Drive operational excellence by identifying automation opportunities, implementing AI-powered workflows, and improving team efficiency.
  • •Capture learnings from customer issue resolution and partner with Product and Go-To-Market teams to scale solutions; provide occasional on-call coverage as needed.

Pay and Benefits

Salary: USD 162,000 - 234,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • •8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
  • •Expert-level SaaS troubleshooting skills and the ability to rapidly learn new technologies and complex concepts.
  • •Comfort using emerging AI tooling (e.g., Codex, ChatGPT, OpenAI API) to script/engineer code for automation (e.g., Python).
  • •Strong enterprise communication and composure during live incident calls with high-stakes customers.
  • •Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field (or equivalent practical experience).
Experience:8+ yearsSaaS
Education:Bachelor's in Computer Science
Skills:CommunicationProblem-solvingCritical thinkingCross-functional collaborationRelationship building
Tech Stack:PythonCodexChatGPTOpenAI APIFedRAMP

Eligibility

Nationality:US National
Security Clearance:Tier 4 (High Risk Public Trust) background investigation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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