Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

Handle inbound customer inquiries via phone, email, and real-time communication channels for credit cards and general banking services. Identify customer needs, recommend suitable products and services, and propose appropriate solutions to resolve issues. Deliver high-quality customer service while collaborating as part of a team, with availability for shift arrangements.

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound customer inquiries via phone, email, and real-time communication channels for credit cards and general banking services. Identify customer needs, recommend suitable products and services, and propose appropriate solutions to resolve issues. Deliver high-quality customer service while collaborating as part of a team, with availability for shift arrangements.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Discover customer needs and recommend suitable products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on situations to resolve customer issues and ensure satisfaction with high-quality service.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent in Cantonese with clear thinking, strong communication, and language expression skills.
  • •Good teamwork spirit.
  • •Ability to communicate and read/write in English to a basic level.
  • •Able to accept shift arrangements.
Experience:Banking
Skills:Customer serviceCommunicationTeamwork
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn