Service Specialist

Aon
Brisbane
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Attention to detail","Communication","Problem-solving","Teamwork","Proactive","Independence"]

Support corporate clients in Aon’s Global and Corporate Client Services team by coordinating policy administration and managing insurance renewal and servicing activities. Partner with Client Managers and Client Executives while communicating with clients via phone, email, and meetings. Draft quotations and endorsements, prepare renewal reports, and accurately lodge and invoice policies. Build strong relationships with brokers, underwriters, and stakeholders, delivering high-quality client experiences in a fast-paced environment.

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FursaFursa
Aon
Aon
3 days ago

Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support corporate clients in Aon’s Global and Corporate Client Services team by coordinating policy administration and managing insurance renewal and servicing activities. Partner with Client Managers and Client Executives while communicating with clients via phone, email, and meetings. Draft quotations and endorsements, prepare renewal reports, and accurately lodge and invoice policies. Build strong relationships with brokers, underwriters, and stakeholders, delivering high-quality client experiences in a fast-paced environment.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide administration support to Account Brokers regarding client insurance and risk needs.
  • •Communicate with clients via phone calls, emails, and face-to-face meetings to support their insurance requirements.
  • •Participate in policy pre-renewal, renewal, and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, and renewal reports.
  • •Prepare, lodge, and invoice insurance policies accurately and in a timely manner.
  • •Manage stakeholder relationships with Senior Brokers, Underwriters, Client Executives, and Client Managers to enhance the client experience.

Key Requirements

  • •Passion for a career in insurance with strong administration and customer service skills.
  • •Excellent attention to detail and strong verbal and written communication skills.
  • •Ability to solve problems and work effectively in a close team environment.
  • •Ability to work within tight timeframes and manage multiple renewal and servicing activities.
  • •Familiarity with Microsoft Office 365, email systems, Teams, and Google Drive.
Experience:InsuranceCustomer serviceClient services
Skills:Attention to detailCommunicationProblem-solvingTeamworkProactiveIndependence
Languages:English
Tech Stack:Microsoft Office 365Email systemsMicrosoft TeamsGoogle Drive

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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