Certified Technician

Midis Group
Prague
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Organization"]

Diagnose, repair, and maintain Apple products while providing technical support to ensure customers get fast solutions. Manage repair workflows for assigned jobs, prepare refurbished devices, and keep worksheets and customer documentation accurate. Evaluate configurations and software updates, handle inventory and spare parts, process walk-ins and retailer units, manage payment transactions, and stay current with Apple troubleshooting and service procedures.

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FursaFursa
Midis Group
Midis Group
1 hour ago

Certified Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Diagnose, repair, and maintain Apple products while providing technical support to ensure customers get fast solutions. Manage repair workflows for assigned jobs, prepare refurbished devices, and keep worksheets and customer documentation accurate. Evaluate configurations and software updates, handle inventory and spare parts, process walk-ins and retailer units, manage payment transactions, and stay current with Apple troubleshooting and service procedures.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and practical advice to ensure customers receive quick solutions to technical problems in line with Apple procedures.
  • •Manage diagnosis, repair, and maintenance work for Apple products, including preparing refurbished iPhones and keeping worksheets updated.
  • •Evaluate system configurations and software updates to make effective use of hardware resources.
  • •Handle customer service operations including walk-ins, retailer units, and updating the database accordingly.
  • •Maintain Apple spare parts and inventory by testing, sorting, and organizing recalled parts and devices; handle payment transactions and related reports.

Key Requirements

  • •High School Diploma.
  • •At least 2 years of relevant experience.
  • •Ability to provide practical advice and technical support to resolve customer technical problems in line with Apple guidelines.
  • •Experience managing repair jobs and preparing refurbished Apple products while keeping worksheets up to date.
  • •Ability to understand and capture required customer information and create accurate forms with proper data.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to detailOrganization
Tech Stack:Apple

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website