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1 month ago

Billing Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead a remote APAC billing team of ~10 agents, owning programmatic systems (QA, training, escalation playbooks, hiring) to scale billing operations for a developer tools company. Collaborate with Product, Engineering, and Finance while coaching managers and associates. Drive metrics, handle escalations (refunds, disputes, subscriptions), and raise the bar on technical troubleshooting and process improvement.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling
•Own your team's performance metrics and coach agents to improve
•Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs
•Ensure clean handoffs between your shift and the next
•Design and maintain the QA rubric, scoring guides, and calibration process across all shifts

Key Requirements

•7+ years in customer support operations, with at least 2 years in a management role overseeing leads or supervisors
•Experience building operational programs from scratch (QA, training, escalation processes)
•Strong track record of developing people: coaching for promotions, managing underperformers, and running calibrations
•Billing/payments domain experience preferred: Stripe, subscription billing, refunds, disputes
•Strong analytical skills and comfort with data, dashboards, and making decisions from metrics

Experience:7+ yearsBilling and paymentsCustomer support operationsLeadershipData-driven decision making

Skills:LeadershipCoachingCommunicationProblem-solvingAnalytical

Tech Stack:StripeGitGitHubLogsDebugging

Company Brief

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Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor

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1 month ago

Billing Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling
•Own your team's performance metrics and coach agents to improve
•Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs
•Ensure clean handoffs between your shift and the next
•Design and maintain the QA rubric, scoring guides, and calibration process across all shifts

Key Requirements

•7+ years in customer support operations, with at least 2 years in a management role overseeing leads or supervisors
•Experience building operational programs from scratch (QA, training, escalation processes)
•Strong track record of developing people: coaching for promotions, managing underperformers, and running calibrations
•Billing/payments domain experience preferred: Stripe, subscription billing, refunds, disputes
•Strong analytical skills and comfort with data, dashboards, and making decisions from metrics

Experience:7+ yearsBilling and paymentsCustomer support operationsLeadershipData-driven decision making

Skills:LeadershipCoachingCommunicationProblem-solvingAnalytical

Tech Stack:StripeGitGitHubLogsDebugging

Company Brief

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Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor