Operations Team Leader

Daimler Truck
Melbourne
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","People leadership","Coaching","Problem-solving","Performance management"]

Lead daily operations for Daimler Truck Financial Services, supporting Collections, Settlements, Support and Remarketing. You’ll coach and develop the Operations team, set priorities and allocate resources to meet service, quality and business targets, and manage team performance through KPIs, reviews and continuous improvement. Drive customer-centric outcomes, oversee dealer commissions processing, collections strategy (including NPL monitoring), hardship assessments, and third-party collection agency relationships.

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Daimler Truck
Daimler Truck
3 days ago

Operations Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily operations for Daimler Truck Financial Services, supporting Collections, Settlements, Support and Remarketing. You’ll coach and develop the Operations team, set priorities and allocate resources to meet service, quality and business targets, and manage team performance through KPIs, reviews and continuous improvement. Drive customer-centric outcomes, oversee dealer commissions processing, collections strategy (including NPL monitoring), hardship assessments, and third-party collection agency relationships.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the Operations team and foster a high-performance culture focused on accountability, collaboration and continuous improvement.
  • •Run daily operations for retail and fleet settlements by setting priorities, allocating resources, and ensuring targets are achieved.
  • •Coach and develop team members through performance management, regular feedback, recognition, training and cross-skilling.
  • •Manage individual and team performance via one-on-ones, performance reviews, KPI monitoring and improvement initiatives.
  • •Oversee dealer commissions processing and collections activities, including NPL monitoring, hardship applications, and third-party collection agency performance and compliance.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Be an experienced people leader who can motivate, coach, and develop team members in a fast-paced environment.
  • •Use effective performance management with regular feedback, one-on-ones, and KPI monitoring to drive results.
  • •Advanced Microsoft Office skills.
  • •Have experience or a qualification in banking or finance (advantageous).
  • •Ability to manage multiple concurrent priorities and solve problems to support customers and internal stakeholders.
Experience:BankingFinance
Skills:CommunicationPeople leadershipCoachingProblem-solvingPerformance management
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Daimler Truck
Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leinfelden-Echterdingen, Germany
Founded: 2021
WebsiteLinkedIn