Associate Technical Account Manager

PAR Technology
Texas, Minnesota, New York, Florida, Colorado, Pennsylvania, Illinois, Georgia, North Carolina
Workplace: RemoteFull timeUSD 72,500 - 82,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsSkills: ["Communication","Mentorship","Customer relationship building","Problem-solving"]

Partner with restaurant brands as a trusted technical advisor, owning assigned accounts across PAR’s product portfolio. Build trusted relationships with customer architects, IT teams, and operations stakeholders, and lead the technical narrative in QBRs. Drive scalable, secure integrations using Postman, support readiness scans, and produce operator-ready runbooks. Coordinate escalations with Product/Engineering, maintain account documentation and CRM signals, and support upsell/cross-sell expansion with CSMs.

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PAR Technology
PAR Technology
2 days ago

Associate Technical Account Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

Partner with restaurant brands as a trusted technical advisor, owning assigned accounts across PAR’s product portfolio. Build trusted relationships with customer architects, IT teams, and operations stakeholders, and lead the technical narrative in QBRs. Drive scalable, secure integrations using Postman, support readiness scans, and produce operator-ready runbooks. Coordinate escalations with Product/Engineering, maintain account documentation and CRM signals, and support upsell/cross-sell expansion with CSMs.
Location: Texas, Minnesota, New York, Florida, Colorado, Pennsylvania, Illinois, Georgia, North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Serve as technical owner for assigned accounts across PAR’s product portfolio, building trusted relationships with customer architects, IT teams, and operations stakeholders.
  • •Co-create account plans with CSMs and lead the technical narrative in QBRs, including integration health, stability posture, known risks, and technical roadmap.
  • •Design, oversee, and execute scalable, secure, observable integrations; enforce pre-launch quality gates and run proactive readiness scans before go-lives.
  • •Use Postman to deliver integrations (collections, environments, automated tests, monitors) and produce operator-ready runbooks, SOPs, smoke tests, and rollback plans.
  • •Coordinate escalations with Product and Engineering, partner with Support for clean handoffs and root cause documentation, and track work items with weekly moved/blocked/next updates.

Pay and Benefits

Salary: USD 72,500 - 82,500 annually

Key Requirements

  • •1–3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology.
  • •Strong restaurant technology background (hardware and/or software) or hospitality SaaS / comparable enterprise technical environment.
  • •Strong API and integration skills, including proficiency in Postman (Collections, Environments, test scripts, Monitors, documentation).
  • •Cloud fundamentals (AWS/GCP/Azure) with awareness of CI/CD and observability.
  • •Experience with Jira and Confluence (or equivalent ticketing and documentation tools) and excellent written/verbal communication.
Experience:1-3 yearsB2B SaaSRestaurant technologyHospitality SaaS
Skills:CommunicationMentorshipCustomer relationship buildingProblem-solving
Tech Stack:PostmanAWSGCPAzureCI/CDObservabilityJiraConfluenceJavaScriptNodePython

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn